Associate Specialty Account Executive / IV Infusion

About the role

The Associate Account Executive plays a key role in supporting the growth and success of our infusion pharmacy services. This position is responsible for building and maintaining relationships with healthcare providers, educating them on our pharmacy offerings, and helping to streamline the referral and onboarding process for patients. As part of the Specialty Sales team, you will serve as a liaison between medical offices and our internal clinical and operational teams, ensuring timely and efficient communication, coordination, and support.

Responsibilities

• Serves as the main point of contact for referring physicians, nurse practitioners, and clinic staff
• Edits healthcare providers on our pharmacy’s services, supported therapeutic areas, and referral onboarding process
• Conducts in-office meetings, educational sessions, and drop-ins to share materials and answer questions about services
• Communicates timely and accurate updates on referral statuses, including benefits verification, prior authorizations, and documentation requirements
• Works closely with internal teams to resolve issues and remove barriers to patient access
• Ensures referring offices have the tools, training, and support needed to send complete and timely referrals
• Buys and maintains strong, trust-based relationships with new and existing referring offices
• Serves as a consistent and reliable resource to provider staff to ensure satisfaction with the referral process
• Makes sure referral activity is monitored and collaborates with internal departments to enhance the overall provider experience
• Serves as a partner in account development efforts by identifying new referral opportunities and expanding existing provider relationships
• Participates in marketing initiatives, outreach efforts, and territory planning with senior sales leadership
• Tracks activities, calls, and interactions in CRM systems to support visibility into territory performance
• Pairs with sales, clinical, and operations teams to align referral support with pharmacy capacity and service standards
• Escalates clinical questions or complex issues to appropriate internal stakeholders for resolution
• Shares provider feedback to inform improvements in services, training, or referral materials

Qualifications

• Bachelor’s degree preferred (Healthcare, Business, Life Sciences, or related field) or equivalent experience
• 1–3 years of experience in healthcare, specialty pharmacy, provider relations, or pharmaceutical services
• Excellent interpersonal, communication, and relationship-building skills
• Strong organizational and time management abilities; able to manage multiple accounts and priorities
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Valid driver’s license and reliable transportation for local travel
• Knowledge of infusion pharmacy, specialty therapies, or chronic disease treatment pathways
• Experience with EMR and CRM systems (e.g., Salesforce)
• Familiarity with referral coordination, benefit verification, and prior authorization processes
• Bilingual skills (if applicable to the region) are a plus

Benefits

• Medical, Dental & Vision Benefits
• HSA & FSA Savings Accounts
• Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance
• 401(k) Retirement Plan
• Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability
• Employee Discounts
• Tuition Reimbursement
• Paid Time Off & Holidays