Associate Specialist, Logistics - 2nd shift
RXO, Inc. · Southfield, MI · 2 wk ago
ManagementFull-time
About the role
As an Associate Specialist, Logistics, you will deliver exceptional service to our customers and drivers before, during and after the call.
Responsibilities
- Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule
- Answer incoming driver and customer calls/emails, and take care of their needs
- Call and get updates from drivers/carriers and input accurate information into the dispatch system
- Communicate any issues with customers/drivers
- Maintain and update all Active Run problems
Requirements
- Strong organizational and time management skills, including multitasking and managing customer expectations in a fast-paced environment
- Basic computer skills
- Availability to work a flexible schedule, including planned and unplanned overtime, which may include weekends
- Experience dealing with high phone volume in a deadline-driven environment
- Strong driver and customer interaction experience
- Experience with Microsoft Office
- Excellent phone communication skills
- Knowledge of the transportation industry
Qualifications
At a minimum, you’ll need:
- Strong organizational and time management skills
- Basic computer skills
- Availability to work a flexible schedule, including planned and unplanned overtime, which may include weekends
- Experience dealing with high phone volume in a deadline-driven environment
- Strong driver and customer interaction experience
- Experience with Microsoft Office
- Excellent phone communication skills
- Knowledge of the transportation industry
Skills
- Organizational and time management skills
- Basic computer skills
- Flexible scheduling availability
- Phone communication skills
- Knowledge of the transportation industry
Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
Pay
Details on pay are not specified in the job posting.
Schedule
Details on schedule are not specified in the job posting.
Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
The Next Step
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