Associate Solutions Engineer

Job Description

We are seeking a Solution Design Engineer to support a high-performing pre-sales engineering team focused on designing communication and contact center solutions for enterprise clients. In this role, you will partner closely with internal sales teams to translate customer requirements into scalable, technically sound solutions. You will contribute to solution design, assist with proposals and RFP responses, and help ensure accurate and timely delivery of quotes and technical documentation.

Location

Remote (must be based in the United States or Canada)

Schedule

Standard business hours aligned to Eastern or Central time zones

Team Structure

Collaborate with aligned sales partners and a broader solution design team

Environment

Collaborative, team-oriented culture with mentorship, structured training, and job aids provided in a fast-paced workload.

Responsibilities

• Partner with internal sales teams to understand customer requirements and translate them into technical solutions.
• Design and define system requirements for integrated communication and contact center solutions.
• Assist with pricing, quoting, and proposal development to support pre-sales activities.
• Respond to technical inquiries via email, web, and phone within defined service level expectations.
• Contribute to RFP responses and create supporting technical documentation.
• Collaborate with cross-functional teams to develop and present solution designs.
• Support the use and maintenance of internal tools and solution configurators.
• Continuously build knowledge across solution portfolios, including cloud-based offerings.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 1–3 years of relevant experience in one or more of the following: technical pre-sales, solution engineering, systems design, telecommunications, unified communications, or contact center environments.
• Foundational understanding of communication systems and/or call center operations.
• Ability to translate business requirements into technical solutions.
• Proficiency with Microsoft Office tools (Excel, Word, etc.).
• Self-starter mindset with a proactive, collaborative approach.
• Ability to learn new tools, processes, and technologies.
• Experience with enterprise communication platforms or contact center solutions.
• Prior experience as an engineer, solution designer, or partner within a communications technology ecosystem.
• Familiarity with cloud-based and subscription-based solutions.
• Exposure to pricing/quoting tools or solution configurators.
• Experience supporting large enterprise or Fortune 500 clients.
• Working knowledge or practical use of AI tools.
• Experience working in a sales-aligned, pre-sales support environment.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 1–3 years of relevant experience in one or more of the following: technical pre-sales, solution engineering, systems design, telecommunications, unified communications, or contact center environments.
• Foundational understanding of communication systems and/or call center operations.
• Ability to translate business requirements into technical solutions.
• Proficiency with Microsoft Office tools (Excel, Word, etc.).
• Self-starter mindset with a proactive, collaborative approach.
• Ability to learn new tools, processes, and technologies.
• Experience with enterprise communication platforms or contact center solutions.
• Prior experience as an engineer, solution designer, or partner within a communications technology ecosystem.
• Familiarity with cloud-based and subscription-based solutions.
• Exposure to pricing/quoting tools or solution configurators.
• Experience supporting large enterprise or Fortune 500 clients.
• Working knowledge or practical use of AI tools.
• Experience working in a sales-aligned, pre-sales support environment.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity Employer

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Contact Information

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.