Solutions Engineer, Associate

What you'll do

• Technical Sales Partnership: Collaborate with the Sales team during the discovery phase to provide technical expertise and ensure our products align with prospective client needs.
• Solution Architecture: Develop and propose tailored integration solutions based on specific merchant requirements, acting as the subject matter expert on PayTrace products and services.
• Advisory & Best Practices: Consultant with Merchants and Partners to optimize their current payment workflows, identifying opportunities for efficiency and security improvements.
• The Voice of the Customer: Act as a vital liaison to the Product department, communicating market gaps and advocating for feature enhancements based on real-world feedback.
• Seamless Transitions: Work hand-in-hand with our Developer Support team during the post-sales handover to ensure integrations are successful and sustainable.
• Knowledge Management: Create and maintain high-quality technical documentation covering processes, procedures, and specific integration guides.

What we need from you

• Education: High school diploma or GED.
• Experience: 3+ years of professional experience within a Payment setting (Gateway, Processor, or Merchant Services).
• Customer-Facing: 2+ years of experience in a customer-facing role, preferably in a technical or support-adjacent capacity.
• Communication Mastery: The ability to translate complex technical concepts into clear, actionable advice for non-technical stakeholders while remaining "technical enough" for developers.
• Technical Troubleshooting: A sharp eye for identifying friction points in a workflow and a passion for solving complex problems in real-time.
• API Proficiency: Hands on experience with APIs (specifically JSON). Experience using developer tools like Postman to test and demonstrate functionality highly preferred.
• Payments Industry Fluency: A solid understanding of the payment ecosystem, including Gateways, Processors, and Merchant Services.

Pay & Benefits

Salary Range: Base salary of $70,000- $80,000 plus quarterly incentive plan. Pay within this range varies by work location and on job-related knowledge, skills, and experience.

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage
• Flexible Paid Time Off
• 401(k) + Match
• Education Assistance
• Paid Maternity & Paternity Leave
• Mental Health Support & Well-Being Program
• Company-funded Lifestyle Spending Account

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.