Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems
• Diagnose problems and implement solutions
• Collaborate with customer counterparts
• Manage implementations across multiple physical locations and stakeholders

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Skills

• Strong problem-solving skills
• Excellent communication and collaboration abilities
• Ability to work independently and as part of a team
• Experience with healthcare technology and software

Benefits

• Comprehensive benefits package
• Merit-based compensation reflecting the impact of your work
• Annual raises and bonuses
• Stock grants
• Sabbatical after five years

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

Full-time position.

Benefits

• Healthcare benefits
• Retirement savings plan
• Employee assistance program
• Flexible spending accounts
• Life insurance
• Disability insurance
• Short-term and long-term disability coverage
• Voluntary benefits such as vision, dental, and wellness programs

Company Culture

• Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.
• Unique campus designed to enhance productivity and creativity.
• Restaurant-quality meals at a fraction of the cost.
• Four-week sabbatical after five years.

Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. Diversity, equity, and inclusion are integral to our principles and practices.