Associate, Shelter Floater

About the role

The Floater Shelter Associate at Catholic Charities is a crucial role that involves providing flexible, compassionate support across multiple homeless shelter locations in the Denver metro and Lakewood areas.

Responsibilities

• Availability to be assigned to one of Denver shelters in the Denver metro area and Lakewood.
• Follows procedures and guidelines set forth in operating guidelines manuals to help maintain structure and order in the living environment.
• Accurately and promptly completes all required documentation/data, including entering relevant participant information in daily logs before ending shift assignment.
• Maintains current knowledge of ongoing events and changes by reading old logs.
• Enforces shelter rules uniformly and consistently.
• Responds appropriately to needs and crisis situations, such as mediating basic interpersonal problems between participants and summoning emergency personnel.
• Strives to make volunteers and guests feel welcome.
• Communicates with other staff to resolve problems with individual participants.
• Completes necessary records and reports, including on the computer or manually, as directed.
• Distributes and inventories supplies.
• Provides appropriate information and referrals.
• Keeps supervisor informed on shelter developments.
• Supports, promotes and adheres to Catholic Charities’ vision, mission, values and Code of Ethics.
• Reflects Catholic Charities’ commitment to treating all persons with dignity and respect.
• Uses creativity and innovation in program development and service delivery.
• Maintains confidentiality of participant and agency information.
• Regular and predictable attendance.
• Adheres to Agency confidentiality and HIPAA expectations.
• Is responsible for answering phone and providing internal referrals and external referrals to community partners.
• Aids safety desk in verifying urine analysis results and completing breathalyzers.

Qualifications

• Experience working with people in crisis.
• Ability to remain calm in stressful and/or emergency situations.
• Effective verbal and written communication skills.
• Basic knowledge of word processing and typing ability to enter participant information.
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the participant population.
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse participant base.

Requirements

• Attended some college working towards an Associate or Bachelor’s degree (BA/BS).
• 3 to 6 months of related experience and/or training; or equivalent combination of education and experience.

Benefits

• Full-Time position with extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure).
• 15 Paid Holidays annually.
• 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
• Choice of 2 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date.
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans.
• Part-time employees (20-29 hours per week) also receive paid annual leave, company paid holidays, and 403b retirement plan with agency contribution and match.