Shelter Associate

Purpose of Position

A Shelter Associate at Catholic Charities follows procedures and guidelines set forth in operating guidelines manuals to help maintain structure and order in the living environment. Accurately and promptly completes all required documentation/data, including entering relevant participant information in daily logs before ending shift assignment. Maintains current knowledge of ongoing events and changes by reading old logs. Enforces shelter rules uniformly and consistently. Responds appropriately to needs and crisis situations, such as mediating basic interpersonal problems between participants and summoning emergency personnel. Strives to make volunteers and guests feel welcome. Communicates with other staff to resolve problems with individual participants. Completes necessary records and reports, including on the computer or manually, as directed. Distributes and inventories supplies. Provides appropriate information and referrals. Keeps supervisor informed on shelter developments. Supports, promotes, and adheres to Catholic Charities’ vision, mission, values, and Code of Ethics. Reflects Catholic Charities’ commitment to treating all persons with dignity and respect.

Requirements

• Experience working with people in crisis
• Ability to remain calm in stressful and/or emergency situations
• Effective communication skills, both verbally and in writing
• Basic knowledge of word processing and typing ability to enter participant information
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the participant population
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse participant base

Qualifications

• Attended some college working towards an Associate or Bachelor’s degree (BA/BS)
• 3 to 6 months of related experience and/or training
• Or equivalent combination of education and experience

Skills

• De-escalation & Safety
• Mental Health First Aid
• S Substance Abuse & Mental Health
• Human Trafficking
• Trauma Informed Care

Benefits

• Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure)
• 15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is included)
• Sabbatical Leave Program: Employees who have completed seven years of continuous full-time service are eligible for a paid sabbatical leave to support rest, renewal, and professional or personal growth. Eligible staff may take 4 weeks of sabbatical leave.
• 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation
• Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits

Pay

• Daytime: $24.00 per hour. $1 bilingual differential
• Evening/Overnight/Floater: $25.00 per hour. $1 bilingual differential

Schedule

• Available shifts include Daytime, Evening, Overnight, and Floater