Associate ServiceNow Technical Consultant

About the role

The Associate Technical Consultant is a hands-on, technical role focused on the day-to-day work of implementing, configuring, and supporting Tenon within customer ServiceNow instances. You'll work closely with Professional Services, Product, and Engineering to move customer environments through their implementation lifecycle, keep customer instances current and stable, and build the marketing assets that power customer campaigns.

Responsibilities

• Installing, configuring, and troubleshooting scoped ServiceNow applications
• Aiding in maintaining detailed documentation of application design, logic, and code to train customers on the application
• Creating and maintaining custom reports, scheduled reports, and dashboards
• Developing import sets, data sources, transform maps for data loads and management
• Creating and using update sets, Remote Instance, and/or Team Dashboard to move customizations between ServiceNow instances
• Participating in code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security
• Partnering directly with customers to gather requirements, translate business needs into technical solutions, and deliver high-quality implementations
• Serving as a trusted technical advisor during implementations and post-go-live support
• Supporting customer-facing workshops, discovery sessions, and solution design conversations
• Tracing complex issues in collaboration with customers and providing clear, timely communication throughout resolution

Requirements

• 1+ years of experience in Information Technology, Software Engineering, or a related field
• Prior experience in a customer-facing role such as implementation consultant, solutions engineer, technical consultant, or professional services
• Demonstrated ability to communicate technical concepts clearly to non-technical stakeholders
• Able to manage customer expectations, driving adoption, and ensuring successful delivery outcomes
• Must have working knowledge in creation/updating of Business Rules, Client Scripts, UI Policies, UI Actions, and Access Control Lists
• Experience in implementation and enhancement of modules like Dictionary Overrides, Reference Qualifiers, Flows, Flow Actions, Database Views, Dictionary Attributes, and Views
• Experience with Now Experience UI Framework is a plus
• Knowledge of marketing automation or CRM solutions is a plus
• Experience operating in a fast-paced, deadline-driven environment while managing multiple priorities
• Outstanding communication and customer relationship skills
• Excellent time management skills
• Experience in B2B SaaS is ideal
• ServiceNow CSA, CIS, or CAD certifications are a plus

Qualifications

• Strong Indianapolis preference

What We’re Looking For

We're looking for someone early in their ServiceNow or SaaS implementation career who wants to build deep platform expertise while working directly with customers. This is a great fit for someone who is eager to learn and grow in a dynamic, fast-paced environment.

Compensation

$65k-$80k annual salary based on experience