Associate Service / Repair Technician

Troubleshooting and Repair

• Troubleshoot, diagnose, and repair electronic medical devices, consoles, and powered surgical equipment
• Perform component-level repair, replacement, soldering, wiring, and bench testing activities
• Execute functional verification and quality testing following repair activities

Inspection and Documentation

• Inspect returned devices for electrical, mechanical, and functional failures
• Support returned material authorization (RMA) processing including receiving, diagnosis, documentation, and repair tracking
• Maintain accurate repair records, failure analysis documentation, and inventory transactions within ERP or tracking systems

Depot-Level Refurbishment and Rework

• Absorb and execute depot-level refurbishment and rework activities for field-returned devices

Technical Support

• Assist with technical troubleshooting requests from field service and operations teams
• Perform firmware/software loading, configuration, and validation when required

Compliance and Quality

• Follow FDA, ISO 13485, ESD, and internal quality system requirements
• Maintain clean, organized, and compliant repair workstations and technical areas

Qualifications

• Associate or bachelor’s degree in electrical engineering preferred
• Minimum of 2 years of experience in a technical role with a robotics background preferred
• GMP and ISO knowledge required
• Personal computer proficiency with MS Office is required
• Strong technical aptitude, attention to detail, and the ability to function in a fast-paced operations and repair environment supporting field inventory, loaner systems, and depot repair activities
• Must be able to make solid decisions that effectively support the business and company policies
• Experience with troubleshooting, loading and testing computers a plus
• Services experience (e.g., Clinical Services/Biomed, Radiology) and understanding healthcare capital equipment
• Knowledge of quality and/or reliability engineering is a plus

Travel and Physical Requirements

• Required to sit; climb or balance; and stoop, kneel, crouch or crawl
• Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds

Our Values

• Passionate About Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do.
• Customer Focused: We listen to our customers’ needs and respond with a sense of urgency.
• Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.
• Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.

EEO Statement

Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.