Associate Server Engineer

Job ID: 2026-111567

About the role

Implement, test, and support server technologies, processes, and procedures. Monitor and respond to customer requests submitted via our internal ticketing system in a timely manner using excellent judgment and clear communication. Escalate issues to server engineers as necessary, working and learning alongside them to perform configuration of the server infrastructure components.

Responsibilities

• Assist and collaborate with project/application teams as needed to provide consultative and implementation services on computer and data transport solutions.
• Perform on-call duties as required.
• Perform daily server/storage activities, including but not limited to monitoring, maintenance tasks, documentation, ticket handling, and configuration functions.
• Perform server/storage projects as directed by coordinator or server engineers.
• Research and resolve (or escalate) issues and questions regarding all server/storage platforms as well as other components used in the Northside network.
• Work with vendor technical support to resolve production or testing issues.
• Monitor systems performance and troubleshoot issues reported on assigned server components.
• Responsible for working assigned support tickets and following up with customers on a timely basis.
• Assist with server planning and administration tasks in accordance with industry best practices.
• Assist with system backups, recovery, and other activities related to disaster recovery planning and testing.
• Ensure security policies and procedures are followed during the build, maintenance, and support of Northside compute and data transport infrastructure.
• Take an active role in required security updates and device patch management (operating systems, code updates, firmware, etc.).
• Accurately and consistently complete all reporting and documentation.
• Assist with the creation and maintenance of technical documentation and help ensure department policies and processes are followed.
• Provide on-call support of technical infrastructure and devices as required.
• Practice proper safety techniques in accordance with hospital and departmental policies and procedures.
• Immediately report any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury-accident to Manager.

Requirements

• Associate’s degree in Information Systems, Business, Engineering, or related technical field (or equivalent job experience).
• Two (2) years of network or server build/support experience in an enterprise environment (includes MS Windows/AD experience; Linux, VMWare, and/or security experience desirable).
• Ability to communicate effectively and provide excellent customer service.
• Basic knowledge of data center hardware/software and other industry best practices.
• Working knowledge of enterprise server/storage solutions (including topics such as e-mail, software distribution, anti-virus, backup solutions, remote access).
• Working knowledge of endpoint hardware and software.

Qualifications

• Bachelor’s degree in Information Systems, Engineering, Business, or related field of study (preferred).
• Four (4) or more years’ experience working with server, storage, and security technology (preferred).
• MCSE/Server+ or other related technical certifications (preferred).
• Good analytical and technical troubleshooting skills (preferred).
• Excellent communication and outstanding customer service skills (preferred).
• Strong knowledge of virtual server or data center technologies (preferred).
• Working knowledge of storage or server technologies (preferred).
• Experience in a healthcare facility (preferred).