Associate Services Engineer
Key Responsibilities
- Assist in the installation and configuration of SS8 lawful intelligence and analytics solutions.
- Participate in system integrations involving telecom network elements (e.g., DPI, probes, mediation systems).
- Support on-site and remote deployments, ensuring solutions meet customer and regulatory requirements.
- Work with senior engineers to troubleshoot issues, escalate bugs, and verify fixes.
- Run system health checks, perform acceptance testing, and generate implementation documentation.
- Maintain accurate records of implementation progress and provide timely status updates.
- Learn and understand protocols such as TCP/IP, SIP, GTP, HTTP, Diameter, and lawful intercept standards (e.g., ETSI, CALEA).
- Collaborate with internal R&D and QA teams to ensure product readiness for deployment.
- Comply with information security standards and customer confidentiality requirements.
- Provide remote support to customer base
Required Experience & Qualifications
- Bachelor’s degree or equivalent in Computer Science, Engineering, Telecommunications, or related field.
- Basic understanding of networking concepts (IP addressing, routing, firewalls, VLANs).
- Familiarity with Linux/Unix environments and command-line usage.
- Interest in cybersecurity, telecom infrastructure, or law enforcement technologies.
- Strong problem-solving mindset and attention to detail.
- Willingness to travel occasionally to customer locations (domestic and international).
- Excellent communication skills and a desire to work in a customer-facing technical role.
- Must be willing and eligible to acquire Security Clearance
Nice to Have
- Exposure to Wireshark or similar packet analysis tools.
- Knowledge of virtualization (VMware, KVM) or containerization (Kubernetes, Docker).
- Scripting knowledge (Bash, Python) for automation and log parsing.
- Understanding of telecom networks, mobile core (3G/4G/5G), or ISP environments.
- Familiarity with ETSI/CALEA lawful intercept standards and protocols.
- Proficiency in using AI tools (e.g. ChatGPT, Microsoft Copilot, etc..) to enhance productivity, automate workflows, generate content, or support decision-making
Why Join SS8
Work on mission-critical projects that support public safety and national security
Join a globally respected, purpose-driven organization
Competitive salary and commission structure
Dynamic, international work environment with opportunities for growth and impact
Compensation & Benefits
The expected salary range for this position is $60,000 - $75,000 annually. Actual compensation will be determined based on the candidate's skills, experience and qualifications. This role is also eligible to participate in SS8’s corporate bonus program, subject to the terms of the applicable plan. We offer a comprehensive benefits package including medical, dental, vision, 401(k) with company match, and paid time off.
At SS8 Networks, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business.
The work location of this role is hybrid, meaning it will be performed both from home and from an SS8 office on select days, as determined by the business needs of the team.
About the Role
We're looking for a Junior Services Engineer who will support the successful deployment and integration of SS8’s solutions at customer sites. Working closely with senior engineers, project managers, and customers, you will assist in installing, configuring, and testing high-availability systems across a range of environments, including telecom networks, data centers, and cloud platforms.
Overview
We are a leader in Lawful and Location Intelligence, helping make societies safer through the extraction, analysis, and visualization of critical intelligence. Our solutions enable law enforcement, intelligence agencies, and emergency services to have real-time insights that can save lives, and mobile network operators to achieve regulatory compliance with minimum disruption, time, and cost.