Associate Service Advisor

About the role

Optimizing and developing accurate repair estimates in a manner that enables the organization to achieve profit benchmarks. Educating customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value. Providing all estimates in such a manner that allows the organization to succeed in our DRP partnerships and achieve KPI goals. Finalizing total loss administration. Providing personal, trusted service by reviewing the comprehensive repair process with customers. This is achieved by:

• Greeting customers by phone or in-person
• Educating customers about the collision repair process including insurance claims information, processing, and payment procedures

Qualifications

• Arrive every day, on time, ready to learn
• Commit to 7–9 months for program completion
• Maintain a professional appearance
• Be ambitious
• Observe all areas of the location and ask questions
• Attend calls
• Complete all required training including assignments in CYOU and I-CAR
• Complete tracker once per week through the end of Stage 2
• Write as many estimates as possible

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

Pay

Posted pay range: USD $15.00 – $23.45 per hour. The actual offer will be based on job-related knowledge, skills, experience, relevant certifications and qualifications.