Associate Resource Support Specialist

About the role

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

Responsibilities

Responsible for delivering optimal technical availability and service coverage across a geographic area or region. Provide guidance on key administrative and analytical activities related to technician availability, resource allocation, shift planning, technician scheduling and project planning. Provides support to Incident Management, business teams and technicians in an effort to achieve key metrics, drive operational efficiencies, manage costs and achieve customer SLAs. Collaborates with field management on technician and flex labor resource planning.

• Assisting with oversight and cost control efforts related to customer service, technician planning and resource allocation.
• Assisting with resource management to ensure achievement of customer SLAs and performance of project and unanticipated support duties.
• Updating GANTT and ADP Schedule Planner information management systems.
• Addressing scheduling problems and referring diverse service requests to appropriate channels.
• Attends required business meetings and performance call reviews.
• Gains understanding of DN Resource Support, incident management and related standards and requirements.
• Assists with special projects as assigned.

Qualifications

• Diploma or equivalent work experience required.
• Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Resource Support.
• Good business English skills (Written and spoken).
• Must have knowledge of MS office suite of products
• Must be willing to work in a Hybrid capacity out of our N. Canton Ohio office.

Pay

The annual base salary range for this position is $44,000 to $46,000. Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.