Associate Support Specialist
Fresenius Medical Care · Waltham, MA · 3 wk ago
OTHRFull-time
Overview
The Associate Support Specialist responds to routine customer telephone inquiries of applicable devices within the assigned function(s). The incumbent communicates knowledge-based operational and technical support to diverse audiences. In this capacity, the Associate Support Specialist provides outstanding customer service through effective and timely communication.
Success Profile
- Responds to routine operational and/or technical issues by providing effective customer support of applicable devices within the assigned function(s) on a daily basis.
- Ensures data accuracy and integrity throughout the documentation process of all customer contacts in applicable systems.
- Maintains various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements.
- Provides diverse administrative support within the assigned function(s) as required.
- Maintains current knowledge of all applicable devices and/or troubleshooting techniques to continually provide effective technical support.
- Establishes and maintains strong relationships with internal and/or external customers through the effective understanding and utilization of established company policies and procedures during all customer interactions.
- May assist with the orientation and/or training of new employees within the assigned function(s); providing peer coaching, knowledge-based troubleshooting and other guidance as necessary.
- Affords assistance with various projects as assigned by direct supervisor.
Rewards
- A comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.
- Competitive compensation and benefits package.
Connect
- Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors.