Associate IT Support Specialist

Job Description

Communicates with consumers to provide solutions to technical problems.
Supports audio-video technology at a basic level.
References centralized AIT Field Operations knowledge bases.
Performs basic level repairs for company devices.
Works with designated information technology vendors for support.
Meets the standard service level agreement (SLA) for incidents and requests.
Leads projects and special initiatives within allotted timeframes.
Follows and maintains AIT standard operating procedures for field operations.
Performs preventive maintenance on authorized company devices.
Works with enterprise AIT technical and business support teams as required.
Installs consumer-based hardware and software on devices and operating systems.
Provides detailed descriptions within internal service ticket system.
Follows AIT standards for devices and software.
Performs other duties as assigned.

Knowledge, Skills, And Abilities

• Basic working knowledge of various Internet Browsers.
• Familiarity with Microsoft Office suite.
• Familiarity with current Microsoft and Mac operating systems.
• Basic familiarity with device imaging processes.
• Basic knowledge of mobile devices hardware.
• Familiarity with projects and time tracking.
• Demonstrates effective technical troubleshooting and problem-solving skills, with some supervision.
• Basic knowledge of workstation management software.
• Familiarity with common peripherals and accessories.
• Basic working knowledge of best IT security practices.
• Basic understanding of IT network hardware, software, and general concepts.
• Experience working in a Healthcare environment (Preferred).
• Experience working in a consumer centric environment (Preferred).

Education

• High School Grad or Equiv (Required)
• Associate (Preferred)
• Field Of Study in computer technology

Work Experience

• 1+ experience in the desktop environment (Required)

Physical Requirements

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Pay Range

• $21.73 - $40.42

Background Screening Requirement

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Equal Opportunity Employer

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.