IT Support Specialist

Responsibilities

• Serves as the first point of contact relating to the distribution and support of information technology resources.
• Provides problem solving and debugging along with delivering user support to faculty, staff and students.
• Trains employees in the use of equipment, software applications, and systems.
• Supports the deployment and troubleshooting of desktop/laptop machines, audio/video equipment, and other technology.
• Assists with the setup and maintenance of media equipment, including projectors, televisions, and document cameras.
• Collaborates with university-wide subject matter experts and provides technical support for events such as conferences, teleconferences, and webinars.
• Monitors and tracks inventory, sanitizes equipment, and uses an automated help desk tracking system.
• Reports progress towards goals and objectives and provides guidance and training for OPS technicians.

Qualifications

• Bachelor's degree or equivalent experience in technology, or CompTIA A+, Network+, and Security+ Certifications.
• Four years of experience in the IT field, or a combination of post-high school education and experience equal to four years.
• Strong organizational, analytical, and communication skills.
• Ability to multitask within a fast-paced work environment.
• Experience implementing and/or supporting new initiatives (policy, technology, procedure, etc.).
• Experience with various classroom technology and operations and application processing.