Associate Resident Service Technician

About the role

This position reports to: Regional Service Manager.

Responsibilities

• Provide site service to ensure safe and efficient plant operation utilizing ABB's Distributed Control System.
• All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction).
• Troubleshoot distributed control system hardware, software issues, and manage technical support requests on the customers’ behalf to optimize system performance.
• Respond to customer questions, issues, and inquiries with accuracy and timeliness.
• Maintain a “follow-up” system with customers to ensure the technical advice provided was effective.

Requirements

• A high school diploma or GED is required.
• A special combination of experience and/or demonstrated accomplishments will be considered.
• You will embark on a journey which will see you develop and be mentored to provide outstanding field service support of ABB's Distributed Control System.
• A demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude.
• Applicants must speak fluent English, have a legal driver’s license, and have a work authorization that would permit them to work for ABB in the US.

Qualifications

• High School diploma or GED required.
• A special combination of experience and/or demonstrated accomplishments will be considered.
• A demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude.
• Must speak fluent English, have a legal driver’s license, and have a work authorization that would permit them to work for ABB in the US.

Skills

• Effective communication
• Problem solving
• Teamwork
• Customer focus
• Professional attitude

Benefits

• Health, Life & Disability
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program
• Retirement 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)
• Time off

Pay

This position is expected to pay between $53,500 and $85,600 annually.

Schedule

The work model for the role is: Onsite.