Associate Relationship Advisor

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) guides the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity.

About the role

The Associate Relationship Advisor role is a transitional position from Account Manager, WM Advisory to Relationship Advisor, encompassing responsibilities for both. Under general supervision (but working independently most of the time), the partner assumes responsibility for overall client satisfaction on a limited number of accounts where they serve as lead Relationship Advisor. This involves collaborating with the service team and appropriate Northern Trust resources to ensure timely delivery of high-quality account service, issue resolution, effective communication of client needs, and development of advisory relationships with clients. The role also supports other service team client relationships by coordinating account management.

Responsibilities

• Coordinates account management by ensuring prompt execution and follow-up; responds to partner and client service requests by obtaining necessary information and documentation, communicating with clients and vendors as required for resolution of issues; executes daily client activity; maintains ongoing written and verbal communication with clients as appropriate in managing daily activity.
• Develops and maintains working knowledge of governing documents and account agreements.
• Manages assigned account base of wealth management clients by working with clients and their advisors to develop a thorough understanding of the client’s needs and goals.
• Exhibits working knowledge of agency account agreements, governing documents, Advisory Practice services/offerings (including estate and financial planning), capital markets, banking products/offerings, asset management, and prudent investment principles.
• Exhibits developing knowledge of fiduciary duties and applicable laws, including trust and tax law, asset management, and prudent investment principles.
• Once trained, demonstrates knowledge of goals-driven wealth management and holistic advice, and begins delivering this to clients and prospects.
• Maintains a working knowledge of various Northern Trust resources and utilizes this knowledge, experience, and resources to identify opportunities for relationship enhancement; collaborates with internal partners and external advisors in identifying client needs and solutions.
• Provides focused client service with responsiveness, diplomacy, and tact; maintains proactive client contact through written and verbal communication with suitable frequency.
• Exhibits excellent time management skills.
• Assists service team partners with business development, including preparing and making client presentations; cultivates relationships with referral sources and centers of influence to build the business; identifies and develops new business opportunities.
• Seeks continued development of advisory skills through training and experience.

Requirements

• Knowledge of financial products, operations, and accounting systems, usually acquired through related experience.
• General business knowledge, including knowledge of accounting, usually acquired through coursework, to oversee client transactions.
• Understanding of key business drivers; uses this understanding to accomplish own work.
• Developing knowledge of investments, advisory relationships, estate planning, financial planning, capital markets, banking, and operations, usually acquired through formal education or related experience, to service clients and administer accounts.
• Emerging knowledge of fiduciary standards and practices.
• Analytical, negotiating, problem-solving, and sales skills necessary to effectively service the client relationship.
• Ability to explain complex information to others in a straightforward manner.

Qualifications

• College or university degree and/or relevant proven work experience with client relationships and wealth planning is preferred.
• 3-5 years in asset servicing, relationship management, or related fields.

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity.

Pay

Salary range is $99,600 - $169,200 USD (good faith estimate of base pay). Northern Trust provides a discretionary bonus program that may include an equity component.

Benefits

• Retirement benefits (401k and pension).
• Health and welfare benefits (medical, dental, vision, spending accounts, and disability).
• Paid time off, parental and caregiver leave.
• Life and accident insurance.
• Other voluntary and well-being benefits.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture with a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.