Associate Relations Manager - Work at Home - Virginia Richmond Market

About the role

The Associate/Employee Relations Manager supports Bon Secours Mercy Health Toledo market's positive associate relations strategy. Key responsibilities include investigating associate open door concerns, consulting with cross-functional partners to resolve questions and concerns, interpreting company policies for management, addressing associate performance issues, counseling management, and supporting compliance efforts.

Responsibilities

• Assumes lead investigative role for complex and high-risk issues.
• Handles emotionally charged issues with composure, maintaining objectivity.
• Manages disciplinary actions and terminations through grievance procedures and Ministry policies.
• Collaborates with multiple stakeholders, maintaining confidentiality.
• Makes recommendations for policy changes and identifies unproductive processes.
• Prepares thorough responses to EEOC or state-based commissions, including necessary exhibits.
• Supports labor relations functions, including grievance responses, arbitration, and collective bargaining processes.
• Consults with managers on diagnosing and resolving issues, applying relevant policies and laws.
• Interprets and applies labor and employment laws, seeking legal counsel when necessary.

Requirements

Minimum Education: 4-year degree in Human Resources, preferred graduate degree. Minimum 5-7 years' experience in HR, including recent employee relations investigations experience. Must have excellent customer service, communication, and interpersonal skills, with strong problem-solving and conflict resolution abilities. Knowledge of Federal and State Employment Law is essential.

Qualifications

• Minimum Education: 4-year degree in Human Resources, preferred graduate degree.
• Specialty/Major: Human Resources.
• Required Years and Type of Experience: 5-7 years’ experience in Human Resources, including recent employee relations investigations experience.
• Preferred Years and Type of Experience: 5+ years’ experience in Employee and Labor Relations; or related field, 3+ years of related Human Resources experience; or proven record of business management experience.
• Knowledge of Federal and State Employment Law.

Skills and Abilities

• Excellent customer service, communications, and interpersonal skills.
• Excellent listening and probing skills, able to organize and present information clearly.
• Ability to build rapport and communicate challenging information effectively.
• Skilled at interviewing employees, witnesses, and supervisors to gather relevant case information.
• Reasoning ability that includes strong problem-solving and conflict resolution skills.
• Able to maintain highly confidential information.
• Regular, dependable attendance and punctuality.

Benefits

Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible). Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts. Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders. Tuition assistance, professional development, and continuing education support. Benefits may vary based on the market and employment status.