Associate Relations Manager - Work at Home - Virginia Richmond Market

About the role

The Associate/Employee Relations Manager supports Bon Secours Mercy Health Toledo market's positive associate relations strategy. Key responsibilities include investigating associate concerns, consulting with partners to resolve issues, interpreting company policies, addressing performance issues, and advising on changes in relevant laws.

Responsibilities

• Assumes lead investigative role for complex and high-risk issues.
• Handles emotionally charged situations with composure and impartiality.
• Manages disciplinary actions and terminations through grievance procedures and Ministry policies.
• Collaborates with multiple stakeholders to resolve conflicts and maintain confidentiality.
• Provides recommendations for policy changes and identifies inefficiencies in internal processes.
• Prepares detailed responses to EEOC or state-based commissions, including necessary exhibits.
• Supports labor relations functions, including grievance responses, arbitration, and collective bargaining processes.
• Consults with managers on diagnosing and resolving issues, applying relevant policies, procedures, and laws.
• Interprets and applies federal and state labor and employment laws, seeking legal counsel when necessary.

Requirements

Minimum Education: 4-year degree in Human Resources; preferred graduate degree. Minimum 5-7 years of HR experience, including recent employee relations investigations.

Qualifications

• Excellent customer service, communication, and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Reasonable judgment and confidentiality skills.
• Knowledge of Federal and State Employment Law.

Skills

• Excellent listening and organizational skills.
• Ability to build rapport and communicate challenging information effectively.
• Skilled in interviewing employees, witnesses, and supervisors.
• Proficient in preparing detailed documentation and maintaining confidential files.
• Understanding of HR policies, procedures, and collective bargaining agreements.
• Experience with labor relations and dispute resolution.

Benefits

Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible). Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts. Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders. Tuition assistance, professional development, and continuing education support.