Associate Relations Manager - Work at Home - Virginia Richmond Market

About the role

The Associate/Employee Relations Manager supports Bon Secours Mercy Health Toledo market's positive associate relations strategy. Key responsibilities include investigating associate open door concerns, consulting with cross-functional partners, interpreting company policies, addressing associate performance issues, counseling management, and supporting compliance efforts.

Responsibilities

• Assumes lead investigative role for complex and high-risk issues.
• Handles emotionally charged issues with composure, maintaining objectivity and confidentiality.
• Manages disciplinary actions and terminations through grievance procedures and Ministry policy administration.
• Collaborates with stakeholders to resolve conflicts and improve workplace dynamics.
• Interprets and applies relevant laws and regulations, providing guidance on labor and employment matters.
• Prepares detailed responses and exhibits for legal proceedings such as EEOC or state-based commissions.
• Supports labor relations functions, including grievance responses, arbitration, and collective bargaining.
• Consults with managers on resolving issues, applying HR policies, and reducing risk.
• Maintains confidentiality and confidentiality of sensitive information.

Requirements

• Minimum 4-year degree in Human Resources or related field.
• Preferred graduate degree in Human Resources.
• Minimum 5-7 years of HR experience, including recent employee relations investigations.
• Excellent customer service, communication, and interpersonal skills.
• Reasonable problem-solving and conflict resolution abilities.
• Knowledge of Federal and State Employment Law.

Qualifications

• Minimum 4-year degree in Human Resources or related field.
• Preferred graduate degree in Human Resources.
• Minimum 5-7 years of HR experience, including recent employee relations investigations.
• Excellent customer service, communication, and interpersonal skills.
• Reasonable problem-solving and conflict resolution abilities.
• Knowledge of Federal and State Employment Law.

Skills

• Excellent customer service, communications, and interpersonal skills.
• Excellent listening skills and ability to probe based on responses.
• Excellent oral and written communication skills.
• Ability to build rapport and communicate challenging information effectively.
• Skilled at interviewing employees, witnesses, and supervisors.
• Ability to maintain confidentiality of highly sensitive information.
• Reasoning ability that includes strong problem-solving and conflict resolution skills.
• Knowledge of Federal and State Employment Law.

Benefits

Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible).

Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts.

Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders.

Tuition assistance, professional development, and continuing education support.