Associate Professional, Inside Sales- Appraisal Solutions

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity, and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

About the role

We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees. Casual dress code and available hybrid work from home schedule.

Responsibilities

• Work on an inside phone-based sales team in the real estate appraisal industry
• Product knowledge: Learn and promote company products and services - www.alamode.com
• Sales Retention: Help existing customers with their annual subscription renewals
• Sales Growth: Engage with existing customers via phone and email to understand their needs and recommend additional suitable products
• Order Processing: Accurately process customer orders, ensure timely follow-up
• Problem-Solving: Address and resolve customer inquiries, complaints, technical issues, and business objections of current and prospective customers in a professional and timely manner
• Record Maintenance: Document client and prospective client needs, level of engagement, and applicable sales intel
• Customer Service: Provide exceptional service to both customers and prospects
• Collaboration: Work closely with others on the sales team and in other departments to ensure a seamless customer experience

Requirements

• 1+ years of customer service experience
• Sales experience preferred but not required
• Solid written and verbal communication skills
• Proficient in Google Chrome, Microsoft Word, and Outlook with strong email management skills
• Able to ask questions and quickly identify solutions for our customers
• Comfortable with making cold calls to prospective clients
• Strong customer service skills
• Coachable and able to implement changes based on constructive criticism
• Works well in a team environment as well as independently
• Proficient PC skills, including Microsoft Suite
• Technologically adept

Benefits

• Hybrid working model: 1 day in the office a week for “moments that matter” and the rest of the time can be remote
• Competitive compensation and benefits
• Career path for continued professional growth
• Working with leaders that care about your professional growth
• Access to our world-class self-development portal, centered around you as the employee
• Generous PTO and 11 paid holidays, plus well-being and volunteer time off
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend
• Health: Multiple medical plan options with mental health and wellness support offerings
• Retirement: 401(k) with company match and vesting after one year
• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250
• Extras: Recognition Rewards, Referral bonuses, exclusive discounts, and more

Pay

Annual Pay Range: 29,603 - 37,003 USD