Associate - Product Operations, Flights Inventory
About the role
This role supports the operational health, servicing quality, and post-booking performance of Capital One’s Flights platform. You’ll work closely with various teams to ensure reliable servicing workflows, scalable automation performance, and seamless customer experiences.
Responsibilities
- Support operational health and day-to-day performance of post-booking servicing systems and workflows
- Maintain operational workflows, servicing documentation, playbooks, and escalation processes
- Conduct testing, validation, and ongoing Quality Assurance of new servicing features, supplier integrations, and configuration changes in staging and production environments
- Collaborate with cross-functional teams to support issue resolution and continuous improvement efforts
- Advocate for customer experience by identifying operational gaps and sharing actionable insights with product teams
- Use dashboards, reporting tools, and AI-assisted technologies to surface trends, improve workflows, and support operational decision-making
- Support operational launches, roadmap activities, and cross-functional initiatives across Capital One Travel categories
Requirements
- High School Diploma, GED or equivalent certification
- At least 1 year in product operations, travel operations, customer operations, or technical support
- At least 5 years experience in air travel and with air travel providers Sabre, Amadeus, Travelport, Aggregators, New Distribution Capabilities (NDC), or Airline Reporting Corporation (ARC)
- 1+ years of experience with air travel, booking, ticketing, servicing, exchanges, refunds, schedule changes, and post-booking support
- 1+ years of experience with tools like Jira, Confluence, Amplitude, Datadog, AI technology, AWS, and XML or JSON protocols
- 1+ years of experience with SQL and experience analyzing data to inform decisions
- 1+ years of experience with Google Suite
- Curiosity around automation, AI-assisted operational tooling, and operational process improvement
Qualifications
- Strong verbal and written communication skills and cross-functional collaboration experience
- Strong judgement, organizational skills, and ability to prioritize in an ambiguous and autonomous environment
Skills
- Analytical Mindset
- Problem Solving
- Technical Curiosity
- AI Fluency & Operational Innovation
- Customer Focus
- Teamwork & Collaboration
- Ownership Mentality
- Communication
- Continuous Learning
Benefits
Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.
Pay
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.
- Chicago, IL: $66,700 - $76,100 for Extended Op Associate
Schedule
Full-time
Location
McLean, Virginia | Richmond, Virginia | New York, New York | Chicago, Illinois