Associate - Product Operations, Flights Inventory

About the role

As a Product Operations Associate supporting Flights Inventory, you’ll help support the operational health, quality, and performance of Capital One’s Flights platform. You’ll work closely with Senior Associates within Product Operations, Customer Service, Product, Engineering, Commercial teams, booking providers, and internal stakeholders to help ensure reliable airline inventory, strong bookability, and exceptional customer experiences across Capital One Travel products.

Responsibilities

• Support operational health and day-to-day performance of airline inventory and bookings systems
• Maintain fare mapping, supplier configurations, and manage various tenant configurations across booking systems
• Collaborate with Customer Service, Product, Engineering, Commercial, and external providers to support issue resolution and operational improvements
• Use dashboards, reporting tools, and AI-assisted technologies to surface trends, improve workflows, and support operational decision-making
• Assist stakeholders with supplier-related inquiries, fare discrepancies, and inventory investigations
• Operational Excellence. Able to manage and prioritize multiple operational workflows while maintaining strong attention to detail and delivering high-quality work in a fast-paced environment.
• Problem Solving. Approaches operational issues thoughtfully and works collaboratively to identify solutions, escalate risks, and improve processes.
• Technical Curiosity. Interested in learning modern travel technology platforms and operational systems. Comfortable working with technical teams and eager to build familiarity with APIs, supplier integrations, monitoring tools, and booking environments.
• AI Fluency & Operational Innovation. Comfortable leveraging AI-powered tools and automation technologies to improve operational efficiency, support investigations, streamline workflows, and surface actionable insights.
• Analytical Mindset. Use data, dashboards, and operational metrics to identify trends, monitor performance, and support informed decision-making.
• Customer Focus. Understands the importance of reliable booking experiences and operational quality. Advocates for the customer experience by identifying gaps, escalating issues, and supporting resolution efforts.
• Teamwork & Collaboration. Works effectively across Customer Service, Product, Engineering, Commercial and Operations teams. Builds strong working relationships and contributes positively to team goals and cross-functional initiatives.
• Ownership Mentality. Takes initiative, follows through on commitments, and proactively supports operations improvements. Demonstrates accountability and a willingness to learn new systems and processes.
• Communication. Communicates clearly and professionally with both technical and non-technical stakeholders. Able to document findings, share updates, and support operational coordination across teams.
• Continuous Learning. Motivated to grow within product and travel operations. Open to feedback, eager to develop technical and operational expertise, and interested in learning emerging technologies and industry trends.

Qualifications

• High School Diploma, GED or equivalent certification
• At least 1 year of experience in product operations, travel operations, air supply or technical program management
• At least 5 years experience in air travel and with air travel providers Sabre, Amadeus, Travelport, Aggregators, New Distribution Capabilities (NDC), or Airline Reporting Corporation (ARC)
• 1+ year of experience with tools like Jira, Confluence, Amplitude, Datadog, AI technology, AWS, BigQuery
• 1+ year of experience with Google Suite
• 1+ year of experience with SQL and experience analyzing data to inform decisions
• 1+ year of experience with branded fares, ancillaries, API-based integrations and XML or JSON protocols
• Curiosity around automation, AI-assisted operational tooling, and operational process improvement
• Strong verbal and written communication skills and cross-functional collaboration experience
• Strong judgement, organizational skills, and ability to prioritize in an ambiguous and autonomous environment

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• Chicago, IL: $66,700 - $76,100 for Extended Op Associate

Schedule

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).