Associate Practice Administrator- Outpatient Behavioral Health Clinics

TriHealth is seeking an inspiring leader for our Outpatient Behavioral Health clinics. This is an opportunity to guide a talented multidisciplinary team, expand access to high-quality mental health services, and help shape the future of behavioral healthcare in our community. If you're passionate about leadership, collaboration, and improving lives, this could be the perfect next step in your career.

Location: Must be willing to travel to both TriHealth Behavioral Health Clinics
North: 3147 Glendale Milford Road, Cincinnati, OH 45241
West: 6331 Glenway Avenue, Cincinnati, OH 45211

Schedule

Full-Time (80 hours bi-weekly), Monday through Friday. No holidays or weekends.

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Paid time off
• Retirement plans
• Tuition reimbursement
• Competitive pay based on education level and experience

Requirements

• Bachelor's Degree in Business Healthcare Administration or related field (equivalent experience accepted in lieu of degree)
• 4-5 years of professional business experience
• Proficiency with computers
• Excellent interpersonal and customer service skills, including telephone etiquette
• Flexibility and adaptability to a changing environment
• Experience working within an EMR such as Epic

About the Role

The Associate Practice Administrator is accountable for the management and supervision of physician services for assigned practice(s) and/or Priority care sites. May serve multiple sites. This role may have a dyad relationship with a practice physician champion for certain specialties. The Associate Practice Administrator manages, delegates, coordinates, and integrates practice resources (staff, supplies, space, etc.) and activities to meet the goals of the department/specialty(s) and/or Priority Care under general supervision of the one-up leader.

This role understands both the long-range and short-term goals of TriHealth Physician Practices and/or Priority Care and remains focused on achieving objectives and standards. Works in partnership with one-up leader and TriHealth leadership to ensure improved practice operations, improved patient outcomes through standardized practices, adherence to policies/procedures, and safety measures. The Associate Practice Administrator is focused on providing an efficiently running practice that delivers high-quality patient care.

Responsibilities

• Relationship/Culture: Supports and implements corporate and specialty/department-specific models of care, systems, policies, and cultural norms that deliver superior patient care and improve recruitment and retention of team members. Creates a positive work environment.
• Operations Management: Accountable for managing the practice to ensure processes and activities are performed in accordance with policies and procedures in a professional, consistent, organized, efficient, and standardized manner.
• Coaching/Development: Manages the performance of direct reports through ongoing coaching, feedback, and development to motivate, engage, and drive a high-performing team. Addresses issues with compliance to policies/procedures, standardized practices, and performance.
• Provider Engagement: Supports coordination of provider onboarding processes. Becomes familiar with medical staff requirements, practice start-up processes, payer credentialing requirements including state license, DEA, CME, Epic training templates, and provider schedules.
• Quality/Safety/Satisfaction: Collaborates with one-up leader and/or Physician Champion to set goals, develop/implement initiatives, and systems that improve quality of care and patient safety. Monitors compliance and holds the practice team accountable.
• Interdisciplinary Collaboration: Creates an open communication pathway for all to access. Willingness to be questioned as team members look for information on a daily basis. Demonstrates resourcefulness with situations that require research. Collaborates with other departments and teams.
• Regulation: Demonstrates knowledge of regulatory standards and assures departmental compliance, payer needs, TriHealth Compliance with billing and coding, and TriHealth Policies (e.g., CMS, HIPAA, ODH, OSHA, CLIA). Ensures compliance with the Ohio Board of Nursing and other relevant regulations.

Working Conditions

• Climbing: Rarely
• Concentrating: Consistently
• Continuous Learning: Consistently
• Hearing (Conversation): Frequently
• Interpersonal Communication: Frequently
• Kneeling: Rarely
• Lifting <10 Lbs: Rarely
• Lifting 11-50 Lbs: Rarely
• Lifting 50+ Lbs: Rarely
• Pulling: Occasionally
• Pushing: Occasionally
• Reaching: Occasionally
• Reading: Consistently
• Sitting: Frequently
• Standing: Occasionally
• Stooping: Rarely
• Thinking/Reasoning: Consistently
• Use of Hands: Consistently
• Color Vision: Consistently
• Walking: Frequently

Leadership Performance Standards

TriHealth leaders create a culture of engagement, safety & reliability, and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics, and ALWAYS Behaviors to drive strategic pillar results: Safety/Quality, Service, Growth, Culture/People, Finance.

• Leadership Competencies:
  • TriHealth Way of Leading
  • TriHealth Way of Serving
  • Transformation
  • Change
  • Drive for Results
  • Build Organizational Talent
• Leadership Tactics:
  • Conduct department huddles (clinical departments: daily; non-clinical: weekly)
  • Regularly round on team members:
    • 25 or fewer team members: monthly
    • 26-50 team members: every other month
    • 51+ team members: quarterly
  • Lead monthly team meetings using the meeting agenda template; review stoplight report; cascade key leadership messages
  • Model, coach, and validate team members’ use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors, and Always HEARD)
  • Recognize team members for safety wins, positive performance, and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving, and Delivering Care