Associate PM, Claims & Payments

About the role

Maven is hiring an Associate PM to support Claims & Payments — the infrastructure that ensures members, providers, and employers are paid accurately and on time. This is a high-impact surface that touches every clinical program Maven runs. Getting it right is foundational to everything else working. This is an early-career role with real ownership.

Responsibilities

• Support the Claims & Payments product surface: claims adjudication logic, payer and employer reconciliation, payment operations tooling, and provider payments
• Partner with engineering and operations to define requirements, write specs, and ship improvements to claims processing workflows
• Instrument and monitor claims and payments data — identify where errors occur, where reconciliation breaks down, and surface findings to the team
• Work closely with Finance, Revenue Operations, and Payment Operations to understand business requirements and translate them into product solutions
• Support the long-term migration away from Alegeus — contributing to discovery, requirements gathering, and execution as the roadmap evolves
• Learn Maven's payments infrastructure end to end — payer integrations, adjudication logic, employer configuration — and become the person who knows it best

Requirements

• 1-3 years of product, operations, or analytical experience — ideally in healthcare, fintech, or a complex B2B2C environment
• Curiosity about how payments and claims systems work — you don't need to be an expert on day one but you need to want to become one
• Strong analytical skills: you are comfortable in data, can identify patterns, and communicate findings clearly
• Detail orientation — claims and payments work requires precision. Errors have real consequences for members and providers
• High ownership mentality: you follow through, you flag issues early, and you do not wait to be told what to do next
• Clear written and verbal communication — you can translate complex system behavior into plain language for non-technical stakeholders
• Familiarity with AI-assisted workflows is a plus — we expect all PMs to work in an agentic development environment

Qualifications

• Base salary range: $130,000 - $150,000 per year
• Equity and benefits
• Flexible hybrid work model

Skills

• Product management
• Healthcare operations
• Data analysis
• Claims processing
• Payment operations
• AI-assisted workflows

Benefits

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics
• Whole-self care through wellness partnerships
• Hybrid work, in-office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting

Pay

The base salary range for this role is $130,000 - $150,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on qualifications, experience, and skillset.

Schedule

Maven embraces a flexible hybrid work model. This role is open to candidates in remote locations with a strong preference for San Francisco, CA; secondary locations include Seattle, WA and New York, NY. Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, and Seattle, WA, we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities.