Associate Patient Care Coordinator

About the Role

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. ProHealth Physicians is seeking a patient-focused and detail-oriented Medical Receptionist to join our team.

The position is full-time (40 hours/week), Monday through Friday. Hours of availability are from 7:00 AM through 6:00 PM, depending on the schedule you will be placed on, which can be changed based on scheduling needs.

Responsibilities

• Schedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth's Appointment and Scheduling Guidelines. Consult a medical assistant or licensed clinician for clinical decision-making whenever necessary.
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians.
• Greet patients and conduct the check-in process.
• Monitor daily reminder call logs to reschedule appointments as needed.
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits.
• Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to ProHealth cash control procedures.
• Maintain knowledge of current OSHA and ProHealth policies.
• Assist coworkers as needed to ensure smooth office operation and delivery of excellent service through teamwork.
• Perform other duties as assigned.

Qualifications

• High School Diploma/GED (required).
• 1+ years of receptionist experience (preferred).
• Experience working with an electronic health record (preferred).
• Knowledge of medical terminology (preferred).
• Office Administrative / Receptionist / Clerical experience in a medical environment (preferred).
• Customer service experience in retail, hospitality, etc. (preferred).
• Knowledge of ICD-10 and CPT coding (preferred).

Pay

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, and certifications.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).