Associate Patient Care Coordinator

$3,000 sign-on bonus for external applicants.

About the role

The Associate Patient Care Coordinator is often the first point of contact upon patient arrival and is required to have excellent customer service skills. This position inputs patient information received in person or over the phone to update the hospital system for patient demographic, insurance, financial obligation, or appointment-related data for a variety of practice and hospital services.

Location: Sebasticook Valley Hospital, 447 N Main St, Pittsfield, Maine 04967. We offer 1-4 weeks of paid training; training hours will be based on schedule or discussed on your first day of employment.

Responsibilities

• Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file; photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards; works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• Maintains a safe environment complying with NLH policies and procedures; reports directly address environmental hazards and violations of patient safety policy and/or protocol when involved or observed
• May perform other duties upon request

Requirements

• High School Diploma/GED
• 6+ months of experience in an office setting, customer service setting (over the phone or face to face), phone support role, or call center environment
• Intermediate level of proficiency with Google & Microsoft Office products
• Ability to work Monday - Friday from 8:00am - 4:30pm
• Full Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements
• Must be 18 years of age or older
• Must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications

• 1+ years of registration experience in a hospital or medical setting
• Working knowledge of insurance policies and procedures and patient care settings
• Understanding of medical terminology

Benefits

In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

Pay

The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare, or a related entity in a full-time, part-time, or per diem basis ("Internal Candidates") are not eligible to receive a sign-on bonus.