Associate Patient Care Coordinator

About the role

Optum NY/NJ is seeking an Associate Patient Care Coordinator to join their team in New York, NY. Optum is a clinician-led care organization dedicated to improving healthcare for everyone.

Responsibilities

• Greets patients and visitors in a prompt, courteous and helpful manner
• Verifies insurance information, address and phone number of the patient, registers new patients
• Arrives patients on the computer for scheduled appointment
• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Completes any pending actions such as referrals, scheduling appointments
• Schedules patients for future appointments
• Aids therapists with paperwork needed for pre-certification of therapy visits
• Confirms new patient appointments for the next day
• Performs clerical duties such as copying, faxing and filing
• Contact patient in case of no call o show
• Executes working knowledge of HIPAA privacy laws by protecting patient information
• Maintains confidentiality of all patient and employee information
• Opens or closes the clinic facility
• Completes clinic reports and administrative duties to ensure exceptional patient care

Requirements

• High School Diploma or GED
• 3+ years of customer service experience
• 1+ years of computer proficiency experience (multitasking through multiple applications including Microsoft Outlook, Excel, and Word)
• Ability to travel 25% to Manhattan practices if needed for coverage
• Ability to attend training in Lake Success, NY

Qualifications

• 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Experience working with an electronic health record (EPIC)
• Knowledge of Medical terms
• Bilingual in Spanish and English

Skills

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Benefits

• Competitive base pay
• Full and comprehensive benefit program
• Performance rewards
• Management team who demonstrates commitment to your success
• Various offerings including paid time off, medical plan options, dental, vision, life & AD&D insurance, short-term disability and long-term disability coverage, 401(k) savings plan, employee stock purchase plan, education reimbursement, employee discounts, employee assistance program, employee referral bonus program, voluntary benefits (pet insurance, legal insurance, LTC Insurance, etc.), and more
• Compliance with all minimum wage laws as applicable
• Drug-free workplace policy

Pay

The hourly pay for this role will range from $16 - $29 per hour based on full-time employment.