Associate Patient Care Coordinator

Schedule

This is a 40 hour work week Monday through Friday between the hours of 8:00 AM to 5 PM. May be asked to float to other locations for coverage, as needed.

Primary Responsibilities

• Greet and check in patients
• Verifies patient demographics and insurance information
• Collects outstanding balances, co-pays, deductibles, and co-insurances
• Checks patients out and schedules future appointments
• Performs general clerical duties
• Meets the communication needs of the patient/ family, practice providers, and practice staff
• Participate in performance improvement activities
• Greet patients in a professional and courteous manner
• Directs patients to appropriate areas
• Check-in' all patients, gives patient medical forms to complete and update if needed
• Collecting payments, printing receipts, and posting payments
• Scanning and filing patients' information if needed
• Reconciles cash drawer daily and send deposit to Department manager
• Retrieve and sort mail into appropriate boxes
• Sorts and documents any returned mail
• Maintains a good working relationship with practice staff members
• Performs all other duties assigned
• Meets dress code standards: appearance is neat and clean
• Completes annual/ monthly education requirements
• Reports to work on time and as scheduled
• Completes work in a timely manner
• Attend staff meetings
• Ensures patient confidentiality
• Complies with all practice policies and procedures
• Willing to work weekends in rotation and travel to either of the 2 Urgent Cares to fulfill the business needs
• Performs other duties as assigned and adapts to new workflow implementations

Required Qualifications

• High School Diploma/GED
• 1+ years of customer service or healthcare related experience
• 1+ years of computer proficiency experience in Microsoft Office (Outlook, Word, etc.)

Preferred Qualifications

• Experience working with an electronic health record
• Knowledge of insurance carriers and managed care plans
• 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Knowledge of medical terminology

Skills

• Ability to work independently and as a team, and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.