Associate Patient Care Coordinator

About the role

The Associate Patient Care Coordinator provides patient care in accordance with established methods and techniques and conforms to recognized standards. Located at 3680 NW Samaritan Dr, Corvallis, OR 97330, this role may require occasional travel to multiple locations for coverage.

Responsibilities

• Greets patients for providers, answers the telephone, routes calls/tasks, books appointments, verifies patient insurance coverage, acts as cashier for payments, and prepares for appointments
• Greet and check patients in, verify current demographics and insurance coverage. Notifies back-office staff of patient's arrival in a timely manner
• Uses the correct search criteria to eliminate the creation of duplicate documentation and enters in the EHR
• Contact the assistant or provider promptly when an acutely ill patient either telephones or approaches the reception desk with or without an appointment
• Directs patient flow and prepare patients for exams
• Proactively monitors and manages provider schedules for accuracy
• Actively participates in the cleaning of shared work areas
• Participates in the orientation and training of new employees
• May work at multiple sites as determined by department necessity
• Performs all other duties as assigned

Requirements

• High School Diploma/GED
• 1+ years of customer service or healthcare related experience
• Intermediate level of computer proficiency experience (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)

Qualifications

• Experience working with an electronic health record
• Knowledge of medical terminology
• Experience working with scheduling programs
• Experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records

Skills

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, convey information in a manner that others can understand, and ability to understand and interpret information from others

Benefits

• Competitive base pay
• Full and comprehensive benefit program
• Performance rewards
• Management team who demonstrates commitment to your success
• Some of our offerings include paid time off, medical plan options, dental, vision, life & AD&D insurance, short-term disability and long-term disability coverage, 401(k) savings plan, employee stock purchase plan, education reimbursement, employee discounts, employee assistance program, employee referral bonus program, voluntary benefits (pet insurance, legal insurance, LTC insurance, etc.), and drug-free workplace policy

Pay

The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).