Associate Patient Care Coordinator - $2,000 Sign On Bonus for External Candidates

Optum, in strategic partnership with ProHealth Care, serves Waukesha County and surrounding areas. This role supports patient care delivery in the Emergency Department, admitting, switchboard, and information desk areas at 791 Summit Avenue, Oconomowoc, WI 53066. We offer 6–8 weeks of paid, on‑site training; training hours will be based on your schedule or discussed on your first day.

Responsibilities

• Greets visitors and patients in person
• Communicates by telephone or video conferencing, upholding excellent customer service
• Handles confidential information appropriately by protecting and disclosing information only to authorized individuals
• Understands and follows all Switchboard departmental processes
• Prioritizes by assessing and analyzing information to identify immediate emergency needs
• Demonstrates technical knowledge and competence in departmental procedures; maintains current physician on‑call schedules to ensure appropriate communication
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early as possible
• Obtains appropriate applications and forms, confirming signatures are on file; photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amounts in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards; works worklists and error reports timely and proactively seeks assistance to resolve issues
• May perform other duties upon request

Requirements

• High School Diploma/GED OR 5+ years of customer service experience in an office setting or professional work environment
• 1+ years of customer service experience in a medical office setting
• Intermediate proficiency with Microsoft Office products
• Ability to work 3:00 pm – 11:00 pm on the following rotating schedule:
  • Week 1: Sunday, Tuesday, Wednesday, Thursday
  • Week 2: Monday, Wednesday, Thursday, Friday, Saturday
• Must be 18 years of age or older

Qualifications

• Experience working in an Emergency Department
• Experience with electronic medical records systems
• Experience in a medical office or hospital admitting/registration office
• Knowledge of medical terminology

Skills

• Excellent customer service skills
• Excellent written and verbal communication skills
• Demonstrated ability to work in fast‑paced environments

Schedule

3:00 pm – 11:00 pm on a rotating two‑week pattern: Week 1 (Sun, Tue, Wed, Thu); Week 2 (Mon, Wed, Thu, Fri, Sat).

Pay

Hourly range: $16.00 – $29.00 per hour (based on full‑time employment, local labor markets, education, experience, certifications, etc.).

Benefits

• $2,000 sign‑on bonus for external applicants (internal UnitedHealth Group candidates are not eligible)
• Comprehensive benefits package (medical, dental, vision, etc.)
• Incentive and recognition programs
• Equity stock purchase plan
• 401(k) contribution
• All benefits subject to eligibility requirements