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Jobs · Healthcare · Wisconsin

Part Time Associate Patient Care Coordinator - $2,000 Sign On Bonus for External Candidates

Optum · Hartland, WI · 6 days ago
On-siteHealthcare$16–$29/hrPart-time

About the role

Supports patient care delivery in the areas of patient reception, scheduling, insurance verification, and payment processing for campuses with hospital and medical group departments.

Location: 1500 Walnut Ridge Dr, Hartland, WI 53029

We offer 4 weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment.

Responsibilities

  • Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
  • Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
  • Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
  • Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
  • Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
  • Provides wayfinding instructions and assists with hospital information as requested
  • Coordinates patient admission needs, bed assignments, and tracking boards where applicable
  • Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
  • May perform other duties upon request

Requirements

  • High School Diploma/GED
  • 1+ years of previous customer service experience in an office setting or professional work environment
  • Beginner level of proficiency with Microsoft Office Products
  • Ability to work 1 holiday per year
  • Ability to work the following biweekly schedule:
    • Week 1: Tuesday 9:30am – 6:00pm, Wednesday 8:30am – 5:00pm
    • Week 2: Wednesday 6:45am – 3:15pm, Thursday 8:30am – 5:00pm, Friday 9:30am – 6:00pm
  • Must be 18 years of age or older

Preferred Qualifications

  • Experience in a medical office or hospital admitting/registration office
  • Experience with electronic medical records system
  • Knowledge of medical terminology

Skills

  • Excellent customer service skills
  • Excellent written and verbal communication skills
  • Demonstrated ability to work in fast paced environments

Benefits

  • $2,000 sign-on bonus for external applicants (internal UnitedHealth Group candidates are not eligible)
  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase
  • 401k contribution
  • 4 weeks of paid training

All benefits are subject to eligibility requirements.

Pay

The hourly pay for this role will range from $16 – $29 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable.

Schedule

Biweekly schedule:

  • Week 1: Tuesday 9:30am – 6:00pm, Wednesday 8:30am – 5:00pm
  • Week 2: Wednesday 6:45am – 3:15pm, Thursday 8:30am – 5:00pm, Friday 9:30am – 6:00pm

Ability to work 1 holiday per year required.

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