Associate Mechatronics Field Engineer

About the role

The Associate Field Service Engineer will be responsible for providing FANUC America Corporation customers with onsite repair, troubleshooting and / or maintenance services for CNC’s and related peripheral equipment. Reporting to our Rochester Hills, MI office, the Associate Field Service Engineer will provide support to customers in the state of Michigan with on-site repair, troubleshooting and /or maintenance services for CNCs and related system peripheral equipment.

Responsibilities

• Provide maintenance and troubleshooting for CNCs, servo, spindle drive and motor products.
• Investigate customer complaints and perform analysis to determine the cause(s).
• Operate with consistent support of Supervisor/Manager.
• Actively participate in on-the-job training and classroom instruction.
• Understand and promote the company goal of exceeding customer expectations while learning how to deal with customers.
• Report quality problems to the appropriate manager/supervisor as they are encountered.
• Control inventory as assigned.
• Maintain all company-provided equipment, including tools.
• Travel as required within company-provided directions and guidelines.
• Travel to customer sites with some overnight travel.
• Able to travel by airplane for training purposes/ meetings as needed.
• Supervisor/Manager provides detailed instructions and screens assignments to ensure a proper match for the Service Engineer’s level of expertise.
• Appropriate diagnosis, repair and parts needs will be discussed with the Supervisor/Manager.
• Frequently work with a more senior-level Field Service Engineer.

Requirements

• High School Diploma or GED.
• Transport equipment and parts (weighing up to 75 pounds) to customer locations.
• Ability to diagnose issues and effectively solve problems.
• Ability to evaluate, select, and adapt engineering solutions to meet application requirements.
• Ability to quickly learn and apply new technologies, concepts, and methodologies to remain current with industry advancements.
• Excellent communication skills, including written and verbal presentation of technical information.
• Ability to diagnose issues and effectively use diagnostic tools.
• Flexibility in traveling 80% - 90% to customer sites.
• Must have or be able to obtain a valid driver’s license and be able to legally operate a rental vehicle in the U.S. and Canada for business travel.

What Would Be Even Better

• Associate’s or bachelor’s degree in Electronics or Mechatronics, Technical Trade School graduate and/or relevant work experience in a related field.
• Two years of relevant experience in a technical customer support or field service environment.
• Previous CNC exposure or experience.

What's Your Move?

If you're ready to take the next step in your career, we invite you to apply today. We look forward to learning more about you!

Benefits

• Market competitive pay and benefits programs.
• Opportunities for advancement, knowledge and skill development, and recognition of individual achievements.
• Medical, Dental & Vision Insurance.
• 401(k) Retirement Program.
• Life Insurance.
• Short-Term & Long-Term Disability Plans.
• Tuition Reimbursement.
• Wellness Program.
• Flexible Spending Accounts.
• Employee Assistance Program.
• Flexible Benefit Dollars.
• Generous Holiday & Vacation Program.