Associate Mechatronics Field Engineer

The Associate Field Service Engineer will provide extensive service to most commonly encountered products and problems without assistance. This intermediate-level position requires broad technical knowledge and the regular application of advanced engineering principles, practices, and techniques.

About the role

Reporting to our Holliston, MA office, the Associate Field Service Engineer will support customers in Massachusetts, Rhode Island, Maine, Connecticut, New Hampshire, and Vermont with on-site repair, troubleshooting, and maintenance services for CNCs and related system peripheral equipment.

Responsibilities

• Provide maintenance and troubleshooting for CNCs, servo, spindle drive, and motor products.
• Investigate customer complaints and perform analysis to determine the cause(s).
• Operate with consistent support of Supervisor/Manager.
• Participate in on-the-job training and classroom instruction.
• Understand and promote the company goal of exceeding customer expectations while learning how to deal with customers.
• Report quality problems to the appropriate manager/supervisor as they are encountered.
• Control inventory as assigned.
• Maintain all company-provided equipment, including tools.
• Travel as required within company-provided directions and guidelines.
• Travel to customer sites with some overnight travel ranging from 2-3 nights per month.
• Able to travel by airplane for training purposes/meetings as needed.
• Supervisor/Manager provides detailed instructions and screens assignments to ensure a proper match for the Service Engineer’s level of expertise.
• Appropriate diagnosis, repair, and parts needs will be discussed with the Supervisor/Manager.
• Frequently work with a more senior-level Field Service Engineer.

Requirements

• High School Diploma or GED.
• Associate’s or bachelor’s degree in Electronics or Mechatronics, Technical Trade School graduate, and/or relevant work experience in a related field preferred.
• Two years of relevant experience in a technical customer support or field service environment preferred.
• Transport equipment and parts (weighing up to 75 pounds) to customer locations.
• Ability to diagnose and problem-solve.
• Ability to make preliminary selections and adapt engineering alternatives.
• Ability to learn and absorb new ideas quickly and completely to keep current with changes in technology and methodologies.
• Good oral and written communication skills.
• Troubleshooting ability.
• Use of diagnostic tools.
• Flexibility in traveling 80% - 90% to customer sites.
• Must have or be able to obtain a valid driver’s license.
• Must be able to drive throughout the organization's service area for business as required.
• Must be able to legally rent and operate a vehicle in the United States and Canada for business travel purposes.

Qualifications

• High School Diploma or GED.
• Associate’s or bachelor’s degree in Electronics or Mechatronics, Technical Trade School graduate, and/or relevant work experience in a related field preferred.
• Two years of relevant experience in a technical customer support or field service environment preferred.
• Transport equipment and parts (weighing up to 75 pounds) to customer locations.
• Ability to diagnose and problem-solve.
• Ability to make preliminary selections and adapt engineering alternatives.
• Ability to learn and absorb new ideas quickly and completely to keep current with changes in technology and methodologies.
• Good oral and written communication skills.
• Troubleshooting ability.
• Use of diagnostic tools.
• Flexibility in traveling 80% - 90% to customer sites.
• Valid driver’s license.
• Legal right to operate a vehicle in the United States and Canada for business travel purposes.

Skills

• Ability to diagnose and problem-solve.
• Ability to make preliminary selections and adapt engineering alternatives.
• Ability to learn and absorb new ideas quickly and completely to keep current with changes in technology and methodologies.
• Good oral and written communication skills.
• Troubleshooting ability.
• Use of diagnostic tools.
• Flexibility in traveling 80% - 90% to customer sites.

Benefits

At FANUC America, we offer market competitive pay and benefits programs, including:

• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program

For more information about our benefits, please refer to the hyperlink provided.

We are an equal opportunity employer, including disabled and veterans.