Associate Manager, Retail Operations

About the role

Support the day-to-day operations of our growing retail fleet. In this role, you'll partner closely with cross-functional teams and field leaders to drive operational excellence, execute fleet-wide initiatives, and ensure stores have the tools, resources, and processes needed to deliver an exceptional customer and patient experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving operational challenges, and can balance project management, execution, and field support. You'll play a key role in supporting ongoing retail operations and strategic initiatives that impact 360+ stores across the fleet.

Responsibilities

• Partner with cross-functional teams to support and execute operational initiatives across the retail fleet.
• Manage relationships with external vendors and supply partners that support store operations.
• Oversee retail supplies ordering, budgets, and operational resources needed to support stores.
• Partner with Store Communications to develop timelines and support field readiness for new processes, tools, and operational updates.
• Support the execution of fleet-wide operational projects and process rollouts, including testing, documentation, communication, and field adoption.
• Collaborate with cross-functional partners to identify opportunities to improve operational processes, reduce complexity, and drive consistency across the fleet.
• Manage and prioritize retail support requests, ensuring timely resolution and identifying recurring opportunities for process improvement.
• Develop tools, resources, and operational guidance that support execution, adoption, and accountability in stores.
• Track project milestones, operational performance, and key deliverables to ensure successful implementation and follow-through.
• Serve as a liaison between field teams and headquarters partners, bringing forward feedback and helping shape scalable solutions.
• Support operational readiness and execution for company initiatives, pilots, and business-critical projects.
• Partner with field leaders to drive consistency, accountability, and adoption of operational programs and standards.

Requirements

• 3-5 years of experience in retail operations, field leadership, store leadership, project management, or a related operational role.
• Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously.
• Comfortable balancing day-to-day operational support with longer-term strategic projects.
• Effective communicator who can build relationships and collaborate across multiple teams and levels of the organization.
• Proactive problem solver who enjoys identifying root causes and creating practical solutions.
• Process-oriented and always looking for ways to simplify, streamline, and improve how work gets done.
• Able to navigate ambiguity and adapt quickly as priorities evolve.
• Passionate about supporting field teams and creating scalable solutions that improve the store experience.
• Comfortable managing projects, timelines, budgets, and vendor relationships.
• Advanced proficiency in Google Workspace, including Sheets, Docs, and Slides.

Nice to have

• Experience supporting fleet-wide operational rollouts or change management initiatives.
• Experience supporting both retail and healthcare, optical, or service-based operations.
• Experience translating field feedback into process improvements and scalable operational solutions.

Pay

In compliance with local and state requirements, Warby Parker offers a comprehensive compensation package that includes a competitive base salary/hourly rate and variable compensation for eligible employees. The range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data. Non-exempt employees are eligible for overtime pay if required to work more than 40 hours in a workweek.

Benefits

For full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• Paid holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

For part-time employees:

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave
• And more (just ask!)

1 WA only: Full-Time employees' paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full-time employees receive 5 paid holidays and 5-10 vacation days per year (after waiting period, depending on tenure and hours worked).

2 WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).