Associate Manager-Outside Plant Construction

About the role

The Associate Manager for Fiber Construction at TDS Telecom is responsible for providing functional leadership and direction to non-exempt Field Service construction roles and external contractors in the assigned geographic areas directly supporting capital projects and inside and outside plant maintenance.

Responsibilities

• Directs activities and personnel necessary for the construction of installation and repair of TDS OSP fiber networks to ensure Network Operations project timelines are met on time and within project capital budget requirements.
• Facilitates meetings with Network Services to depict project timelines, ensures project closing information is submitted in a timely manner, and materials and associate time are properly allocated to projects.
• Provides leadership to the direct team and all other teams involved in OSP construction that creates and maintains a challenging and rewarding environment.
• Ensures team maintains proper understanding of TDS' goals and is coached through process improvements as those needs arise.
• Aids Network Services in the planning and execution of all capital projects to ensure are completed in a timely and cost-efficient manner.
• Maintains good working relationships with all adjacent teams.
• Serves as the management point of contact for all TDS network projects and customer related construction issues in specific market(s).

Qualifications

• Bachelor's degree (or higher) OR 4+ years professional work experience.
• Valid driver's license.
• 3+ years in the telecom industry.
• 2+ years’ experience in a supervisory role or equivalent leadership experience.
• Strong overhead and underground fiber construction background a plus with a focus on supervision of construction crews delivering outside plant fiber projects with superior quality and within expected timelines and budget.
• Must be able to manage multiple tasks while maintaining a positive attitude is a must.
• Excellent problem-solving skills, strong leadership ability, and interpersonal skills are a must.
• Must possess a sense of urgency and a "can-do" attitude.
• Customer Focus Management and/or Total Quality Management training will be considered a plus.
• Must enjoy working with people and team building (i.e., teaching, coaching).
• Computer proficiency required.
• Must be able to multi-task and maintain a sense of urgency related to each separate issue.
• Must be able to handle stressful network outages, and/or customer impacting situations in a calm manner.

Other Qualifications

A strong overhead and underground fiber construction background is preferred, with a focus on supervision of construction crews delivering outside plant fiber projects with superior quality and within expected timelines and budget. Upon hire, successful completion of customer-specific requirements, which may include a background check administered by the customer, is required.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Employee Assistance & Wellness Programs
• TDS Service Discounts
• Short-Term & Long-Term Disability
• Education Assistance
• Paid Volunteer Time