Associate Manager-Field Services

Overview

The Associate Manager-Field Services is responsible for providing functional leadership and direction to non-exempt Field Service roles, and external contractors in the assigned areas directly supporting capital projects, inside and outside plant maintenance, installation and repair of customer products and services. Strong focus on the team's ability to provide premier customer service and technical expertise while exhibiting a high level of professionalism in all internal and external interactions.

Responsibilities

• Direct activities and personnel necessary for the proper installation and repair of TDS products and Services to ensure customer expectations are met.
• Provide leadership to direct team and all other teams involved in Network growth, maintenance and customer service activities that creates and maintains a challenging and rewarding environment.
• Aid Network Services in the planning and execution of all capital projects to ensure are completed in a timely and cost-efficient manner.
• Maintain compliance with all TDS policies, processes and procedures.
• Maintain good working relationships with all adjacent teams.
• Ensure team maintains proper understanding of TDS’ goals and is coached through process improvements as those needs arise.
• Management point of contact for all TDS network equipment and customer related issues in specific market(s).

Qualifications

• Bachelor's degree (or higher) -OR- 4+ years professional work experience.
• Must have and maintain a valid driver's license.
• 3+ years in the telecom industry.
• 2+ years' experience in a supervisory role or equivalent leadership experience.
• Strong technical background a plus with a focus on delivering broadband based services with superior customer service.
• Demonstrated focus on associate safety.
• Must be able to coach a team of direct reports and team of contractors during emergency conditions such as network outages and cable breaks.
• Must be available to work off hours when situations dictate.
• Ability to manage multiple tasks while maintaining a positive attitude is a must.
• Excellent problem-solving skills, strong leadership ability and interpersonal skills a must.
• Must possess a sense of urgency and a "can-do" attitude.
• Customer Focus Management and/or Total Quality Management training will be considered a plus.
• Must enjoy working with people and team building (i.e. teaching, coaching).
• Computer proficiency required.
• Must be able to multi-task and maintain a sense of urgency related to each separate issue.
• Must be able to handle stressful network outages, and/or customer impacting situations in a calm manner.

Other Qualifications

Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

About TDS Telecom

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect.