Associate Business Development Manager - Field Service

Job Summary

The Associate Business Development Manager – Field Service role is responsible for developing and managing long-term service relationships with key customers across Fike’s Explosion Protection business. This position focuses on development and learning enterprise-level service solutions that support customer safety, compliance, operational reliability, and lifecycle asset management.

Primary Responsibilities

• Supports the development and management of strategic customer relationships focused on long-term field service and lifecycle support opportunities.
• Learns to identify and develop enterprise-level service agreements across multiple customer facilities and operating locations.
• Supports the development of customized service programs including inspection plans, preventative maintenance programs, annual service agreements, rebuild programs, and long-term support strategies.
• Partners with customers to develop standardized service approaches that improve safety, compliance, reliability, and operational continuity.
• Collaborates with regional sales teams, field service personnel, engineering, and operations teams to align customer service strategies with Fike capabilities.
• Supports the development of strategic account plans focused on recurring revenue growth, customer retention, and long-term partnership development.
• Conducts customer reviews, business reviews, and service planning discussions with key decision makers and executive leadership at customer organizations.
• Supports the development of enterprise pricing strategies, contract structures, and long-term service commercial models.
• Captures opportunities to expand Fike service offerings within existing customer accounts and newly acquired projects.
• Maintains accurate strategic account activity, opportunity tracking, forecasts, and customer engagement records within company CRM systems.
• Assists in shaping future Fike service offerings and enterprise support models based on customer needs and market feedback.
• Maintains confidentiality of all information processed.

Essential Skills

• Subject Matter Proficiency
• Sales Experience
• Strategic Planning
• Presentation
• Critical Thinking
• Problem Solving
• Decision Making
• Relationship Building
• Computer Applications
• Technical Understanding
• Collaboration

Job Qualifications

• Bachelor’s degree in marketing, engineering, business, or related discipline or an equivalent combination of education and/or experience.
• Two years of experience in Explosion Protection or comparative technology, selling complex industrial products and solutions, and commercial activity in major global markets are preferred.
• Experience working with technologies in regulated industries, specifically the safety industry is desired.
• Demonstrated problem-solving skills and/or robust sales experience.
• Travels as required to support customer relationships, strategic meetings, and field engagement activities.
• Will be required to speak to groups and make presentations to key clients.

Preferred Qualifications

• Master’s degree in a related technical field or an MBA.
• Bilingual.
• SalesForce (SFDC) and G-Suite experience.
• Experience with mechanical systems.
• Proven success in leading business development efforts.

Compensation

The pay range for this position is $74,614 to $93,267 a year and may increase depending on the level of experience of the candidate.

Working at Fike

At Fike, our people are our strength. In order to fulfill our greatest potential, we are committed to attracting, growing and retaining a diverse and inclusive workforce. Better, Together as OneFike! Plus, at Fike, we offer benefits and perks to help make you smile and feel like family. Check Out Our Competitive Benefits Package Which Includes Three Weeks Paid Time Off (PTO) pro-rated the first year & Paid HolidaysMedical Plans with FSA & HSA, Vision & Dental PlanPaid Life and Long-term Disability Insurance401(k) and Roth 401(k) Plan with Company Match Fully Vested on Day One!Profit Sharing Bonus ProgramEducation Reimbursement Employee Assistance Program On-Site Fitness Center & Award Winning Wellness ProgramReimbursement for Safety Shoes & GlassesService awards & Recognition ProgramCompany Picnic, Quarterly Events and Holiday LunchFree Coffee/Tea, Lunch Utensils, Lunch Room Mini-mart, Free Parking Refer to Req ID 3847. Please visit our website at www.fike.com to fill out an application. Fike is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.