Associate IT Portfolio/Project Analyst - Admin Support

About the role

The Metropolitan Transportation Authority (MTA) is seeking an Associate IT Portfolio/Project Analyst to join our dynamic team. Reporting to the Director, IT Workforce Strategy & Operations, this role plays a crucial part in managing specific components and assigned tasks within the product management and service development processes.

Responsibilities

• Manages specific components and assigned tasks within the product management and/or service development process
• Translates business requirements to technical requirements for developers to understand
• Affords assistance in the development of user stories with traceability to source
• Affords assistance in the analysis of business operations to identify process improvement opportunities, and the modeling of current and desired scenarios using defined models, methods, and tools
• Maintains and runs reports to evaluate value realization against product, risk management, service, or project goals and objectives
• Affords assistance to the testing team with the development of test cases based on the requirements
• Affords assistance with the delivery and collection of organizational assessments
• Participates in product demos and testing and attends industry presentations
• Affords assistance or performs product demonstrations
• Affords assistance in the development of service/product descriptions and helps maintain service/product catalogs and documentation
• Affords assistance with the execution of resourcing activities in collaboration with delivery team managers
• Researches market trends and customer behavior that will help contribute to feature development and operations improvements
• Affords assistance in the development of customer journey maps and product innovation roadmaps
• Collaborates closely with product & operations management, developers, and designers to implement product enhancements based on business requirements
• Actively participates in agile ceremonies
• Affords assistance in the development of effective reports and documents to communicate findings and analysis to team and business stakeholders
• Works closely and directly with design and engineering teams to deliver solutions that have demonstrable and measurable impact
• Engages closely with the engineering team to help determine the best technical implementation methods to achieve our customer and business objectives
• PARTNERS WITH ENGINEERING, DESIGN, DATA, LIFECYCLE, AND MEMBER SUPPORT TEAMS TO SUPPORT BUILDING SOFTWARE COLLABORATIVELY AND INCLUSIVELY
• PERFORMS OTHER DUTIES AS ASSIGNED

Requirements

• Bachelor’s Degree in Arts/Sciences (BA/BS)
• An equivalent combination of education and experience may be considered in lieu of a degree
• Minimum 1 year of relevant experience
• Prefer at least one certification in the current platform/domain/technical skills

Technical Skills

• Expert experience with common developer productivity tools like Jira, Confluence, etc.
• Capable of understanding technical concepts
• Capable of process-focused execution, having successfully driven technical programs for enterprise products in a fast-paced environment
• Capable of working with enterprise customers
• Capable of working with project management tools and workflows
• Familiarity with product delivery
• Familiarity with SQL is ideal; working with tools for data analysis and programming languages (e.g., Python or R) for data handling and analysis
• Familiarity with business analysis or project management
• Familiarity with all phases of the business application development lifecycle
• Familiarity with agile methodology
• Basic knowledge of the business and a comprehensive understanding of how systems relate to it
• Working knowledge of IT service development concepts

Behavioral Skills

• Capable of active listening, attention to detail, customer service, prioritization, and problem-solving skills
• Works independently and strategically
• Capable of identifying and analyzing risks and developing effective mitigation strategies
• Capable of critical thinking, problem-solving, and decision-making skills
• Capable of interpersonal and verbal and written communication skills, with the ability to effectively collaborate with both technical and non-technical peers
• Capable of assisting multiple projects simultaneously and prioritizing tasks based on urgency and impact
• Fundamental awareness with hands-on experience with related tools
• Capable of working under pressure and meeting deadlines individually and collaboratively
• Thinks logically, assesses problems, and is results-oriented
• Capable of identifying business and technology risks and associated vulnerabilities
• Capable of communicating effectively, both orally and in writing, to interact with team members, customers, management, and support personnel (technical and non-technical)
• Adept in establishing and maintaining effective working relationships with employees at all levels within the organization, and with both internal and external customers

Competencies

• Cultivates Innovation: Capable Creating new and better ways for the organization to be successful
• Customer Focus: Capable Building strong customer relationships and delivering customer-centric solutions
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Tech Savvy: Fundamental Awareness Specialized knowledge and expertise on tools, programs, domains, platforms, and products used for specific tasks

Equal Employment Opportunity

The MTA is an Equal Opportunity Employer, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.