Associate Analyst, IT Support

Let's Talk About The Team

The Associate Analyst, IT Support, based on-site at our San Diego headquarters, reports to the Team Lead – Americas, IT Support. You'll play a key role in delivering a high-quality support experience to Resmed employees worldwide, helping them stay productive by resolving issues quickly and effectively. We're a small, collaborative, and global team, offering plenty of opportunities to learn, grow your skills, and work alongside supportive colleagues.

Let's Talk About The Role

• Manage user access and identity systems (Active Directory, Entra ID, Okta)
• Deliver timely, customer-focused support through effective triage and prioritization
• Support employees globally via phone, ticketing, messaging, and remote support systems
• Deploy and support IT hardware
• Support audio/visual systems, conference rooms, Windows and macOS devices, mobile devices, Office 365 tools, and other software
• Collaborate on projects and operations within a global team
• Take on additional responsibilities as needed

Let's Talk About You

• You love helping people and love solving problems
• You are inquisitive and love technology
• You have a minimum of two (2) years of experience in the support of operating systems and application suites in a Windows and macOS environment
• You're a strong problem solver with critical thinking skills
• You are an experienced IT Help Desk Technician that can solve advanced technical problems
• You are patient and friendly even in challenging situations
• You can share your knowledge in an easy-to-understand way