Associate IT Support Services Analyst

About the Role

As an Associate IT Support Services Analyst, you will be responsible for the on-site IT support of Simpson Strong-Tie's Ohio, Minnesota, Maryland, and Connecticut offices. You will be providing Level 1 & 2 support of IT issues with user applications, systems and network devices is the primary focus of this role.

Responsibilities

• Address internal employees' IT related issues and requests, follow up with employees on open incidents and requests and document support efforts in the service desk systems. (50%)
• Install, monitor and maintain user workstations, operating systems, and application (25%)
• Suggest and implement Helpdesk/IT support process improvements (10%)
• Assure compliance with internal controls related to particular IT functions (5%)
• Write knowledgebase articles of solutions and "how to" information for users and IT technicians (5%)
• Administer and maintain network security access (5%)

Required Skills & Experience

• 1 year experience in a technical call center or supporting users
• 1 year experience demonstrable Windows operating system and MS Office expertise
• 1 year experience Microsoft Active Directory and Azure environments and in applying application security therewith
• 1 year support of basic network infrastructure including LANs, WANs and WiFi
• 1 year experience Microsoft Server support
• 1 year managing medium to large projects from planning to fulfillment

Qualifications

• Self-Management: Display a high level of initiative, effort and commitment towards completing assignments in a timely manner
• Teamwork: Build and sustain cooperative working relationships
• Attention to Detail: Achieve thoroughness and accuracy when accomplishing a task
• Self-Management: Manage multiple projects and completing priorities
• Problem Solving: Identify options for solving a problem and evaluate the strengths and weaknesses
• Speaking: Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Writing: Write in a clear, concise, and organized manner for the intended audience
• Customer Focus: Quickly and effectively, solve customer problems

Pay

$25.29 - $40.48 / hour

Schedule

This full-time, non-exempt position is located in Columbus, OH. Schedule will be 8am – 5pm (EST).