Associate IT Field Service Engineer

About the role

Information Technology Services (ITS) at the University of Iowa is seeking a dynamic and skilled individual to join the Physical Infrastructure workgroup as an Associate IT Field Service Engineer. This position will play a crucial role in shaping the technology landscape on campus by focusing on wiring (Layer 1 of the OSI Model). You'll implement solutions that power and connect the university's academic, research, and service missions. This is a specified term appointment of 1 year with full fringe benefits, classified as an Associate Communication Infrastructure Engineer (PIB1).

The ideal candidate will have experience in design, analysis, implementation, and administration of voice, data, and video physical infrastructures to meet service delivery standards and customer/user needs. We value a strong work ethic, ability to prioritize, self-motivation, and dedication to attendance to meet project deadlines.

Responsibilities

• Installation of cabling, services, and events on the University campuses, working with in-house staff as well as student workers. This includes medium- to large-scale projects involving all phases of work in accordance with industry and University standards.
• Apply basic knowledge of current and emerging technologies used in the development of University standards, including national cabling standards (EIA/TIA, NEC, NFPA, and BICSI).
• Understand and implement design documents as provided.
• Perform tasks requiring physical ability, such as ascending/descending ladders, working in confined spaces, and moving/transporting materials up to 50 pounds.

Applicants must have a valid U.S. driver's license and meet the University of Iowa's Fleet Safety requirements. This is a 100% onsite position.

Requirements

• A Bachelor’s degree or an equivalent combination of education and related experience.
• Experience (typically 3 months or more) supporting communication infrastructure (e.g., copper cable, fiber, mechanical, and electrical) in dedicated IT rooms, including terminating and testing Category 6 and 6a cables or other low-voltage cable systems.
• Knowledge of network cabling topologies, cross-connects, and color coding.
• Strong analytical and problem-solving skills.
• Demonstrated ability to communicate effectively with technical and non-technical constituencies.
• Proficiency in using personal computers, Microsoft Office productivity suite, and common applications.
• Excellent verbal and written communication skills, including the ability to write and deliver clear instructions, reports, and work summaries.
• Strong customer service and interpersonal skills.

Desirable Qualifications

• Industry certifications (EIA/TIA, NEC, NFPA, BICSI, or similar).
• Proficiency with construction techniques, engineering software, and structured cabling.

Benefits

• Exceptional health coverage and university-paid life insurance.
• Robust retirement plans and generous leave policies.
• 24/7 support services and well-being resources.
• Access to UI Health Care specialists.
• Professional growth opportunities, including advanced training, leadership development, and tuition assistance.

Iowa City offers a high quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.