Associate Installation Technician, Ohio

About the role

This role is responsible for the on-site physical installation, functional testing, and quality inspection of surgical light suspensions, surgical booms, video integration systems, and other ancillary equipment (room cameras, video monitors, video signals, etc.). The position requires 100% overnight travel Monday through Friday, with travel, lodging, and meal expenses covered by Stryker in accordance with the corporate travel policy.

Responsibilities

• Confirm site readiness of pre-installation requirements and infrastructure, and perform detailed product inventory of installable equipment.
• Communicate issues to the internal project team and follow up for resolution.
• Install surgical light suspension systems, surgical booms, video integration systems, and associated cabling to deliver appropriate video signals, as well as ancillary equipment (room cameras, video monitors, etc.) in accordance with quality, safety, state, industry, and international standards.
• Program, test, and inspect all video integration sources according to design specifications and quality/safety standards.
• Perform functional and quality checks of installable equipment and document appropriately prior to project sign-off.
• Maintain accurate records of equipment installation and associated activities.
• Complete daily update reports and other administrative tasks in a timely and accurate manner.
• Provide project updates to relevant stakeholders and coordinate with Quality to ensure compliance with regulatory and operational requirements.
• Interpret, understand, and install equipment according to complex wire diagrams and CAD drawings.
• Understand infrastructure, electrical, and network requirements of installable equipment, including basic Internet Protocol (IP) and computer networking related to Stryker integration products.
• Ensure consistent installation and integration practices across different locations.
• Coordinate and book travel arrangements based on job location and company guidance, managing daily schedules for timely arrival and completion of installation activities.
• Maintain project stakeholder relationships, communicate progress updates, and provide basic operational training to customers as needed.
• Manage and maintain inventory of assigned tools and equipment.
• Respond to internal and external customer inquiries and requests for service, providing clear and timely updates on project progress.
• Build relationships with internal and external business partners to provide outstanding customer service and communicate lessons learned to improve business processes.
• Adhere to all safety policies and standards, utilizing proper PPE and advocating safe work practices.
• Maintain accurate and up-to-date product, quality, and process standards through Stryker’s Learning Management System.

Requirements

Physical requirements

• Heavy work: Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently.
• Ability to utilize equipment including ladders, chain hoists, material lifts, and pallet jacks.
• Ability to climb ladders, work within confined spaces, and above ceilings.
• Near visual acuity (corrected), color vision, mobility, bending, standing, stooping, and finger dexterity.
• Effective communication skills, including intrapersonal, cell phone, text, and email.
• Ability to travel via commercial airline and maintain a state-issued Driver’s License to safely operate a motor vehicle.
• Ability to work with large pieces of construction and medical equipment.

Mental requirements

• Work as an integral part of a team with versatility, flexibility, and enthusiasm for changing priorities.
• Ability to work in a fast-paced, independent environment and exercise good judgment.
• Analyze and resolve non-routine testing and equipment issues using independent judgment.
• Locate, comprehend, and follow detailed installation instructions and procedures.
• Clearly explain technical details to onsite trades (electricians, plumbers, general contractors) or vendors.
• Identify issues outside the scope of the project and communicate using appropriate escalation pathways.
• Think critically to resolve project roadblocks related to environmental or infrastructure challenges within safety guidelines.
• Interact appropriately with a variety of individuals, including customers and internal partners.
• Read, navigate, and comprehend installation and technical manuals with acute attention to detail.
• Proficient with Microsoft Office Suite.

Qualifications

• High School Diploma or GED required; Bachelor’s degree (B.S. or B.A.) preferred but not required.
• 0–2 years of related technical experience (telecom, video/audio system installation, electrical/construction, medical device, hospital biomed).
• Strong organizational, analytical, and problem-solving skills; ability to manage priorities and workflow.
• Excellent interpersonal and communication skills, both written and verbal.
• Professional work ethic and attitude.
• Intermediate PC skills and appropriate application skills.
• Demonstrated ability to operate small hand tools (e.g., pliers, screwdrivers, hammer, wrenches, strippers, crimpers) and power tools, as well as test equipment (e.g., data loggers, strip recorders, micrometers, voltmeters, waveform/vectorscopes).

Pay

$28.01 - $38.75 USD hourly.

Benefits

Health benefits

• Medical and prescription drug insurance.
• Dental and vision insurance.
• Critical illness, accident, and hospital indemnity insurance.
• Personalized healthcare support and wellbeing program.
• Tobacco cessation program.

Financial benefits

• Health Savings Account (HSA).
• Flexible Spending Accounts (FSAs).
• 401(k) plan.
• Employee Stock Purchase Plan (ESPP).
• Basic life and AD&D insurance.
• Short-term disability insurance.

Depending on customer requirements, employees and new hires in sales and field roles that require access to customer accounts may be required to obtain various vaccinations as an essential function of their role.