Equipment Install Technician - Columbus, OH

Key Responsibilities

• Provides repair and installation services to our customers in a courteous and professional manner.
• Maintains and manages proper levels of inventory in van.
• Runs small stand-alone jobs as a project lead for equipment (e.g. mechanical room installs or upgrades, sterilization centers, single operatory expansions or replacement equipment items throughout office).
• Supports additional products and provides direction and supervision of a level 1 Installer while working on a project.
• Completes more complex equipment installation such as IO x-ray, Dry Vacuum, and ceiling mounted equipment without direction or supervision.
• Follows proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
• Comprehends customer requirements and makes appropriate recommendations to optimize the customer experience.
• Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
• Completes all work orders in a timely manner. Reviews work orders with the customer or a responsible staff member prior to departure. Submits work orders for billing.
• Submits all job-related paperwork within the required timeframes. Includes FDA Forms, expense reports, and any other required paperwork.
• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
• Participates in special projects and performs other duties as required.

Specific Knowledge & Skills

• Proven ability to administer timely and accurately (work orders, FSRs, Concur, eTime, RMA’s, 2579 reporting, etc.)
• Intermediate knowledge of hydraulics, mechanical and electrical systems
• General Skills & Competencies
• Ability to lead installations
• Works well independently
• Intermediate troubleshooting skills
• Proven ability to work with confidential information
• Proven ability to work with confidential information

Work Experience

• Typically, 3 to 5 years of dental industry experience with demonstrated proficiency, strong mechanical background and customer service background.
• Preferred Education
• Typically, High School education, vocational training and/or on-the-job training.
• Associates degree or Technical School Certification is preferred.

Travel / Physical Demands

• The Equipment Install Technician (EIT) position will require the delivery, installation and repair of Equipment involving Henry Schein customers.
• Technicians will be expected to maneuver large equipment as needed.
• The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.