Associate III, TPO Operations

About the role

This position supports the administration of employee benefit programs across the United States and Canada. Contributes to The People Office (TPO) Operations processes by ensuring accurate benefits administration, maintaining compliance with established policies and procedures, and providing a positive employee experience. Assists employees, managers, vendors, and internal stakeholders with benefit-related inquiries while supporting operational excellence and continuous improvement initiatives.

Responsibilities

• Performs day-to-day benefits administration activities while ensuring accuracy, quality, and compliance with established procedures.
• Works with employees, vendors, payroll, and Human Resources partners to resolve routine and moderately complex benefit inquiries.
• Maintains data integrity within HR systems and supports benefit program administration across U.S. and Canadian populations.
• Develops knowledge of benefit programs, policies, and operational procedures while working under general supervision.
• Participates in process improvement efforts and contributes to a collaborative team environment.

Requirements

• 2-4 years of applicable experience is required.
• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent combination of education, training, and work experience.
• Knowledge of employee benefits administration principles and practices.
• Understanding of health and welfare benefit programs.
• Strong customer service and problem-solving skills.
• Ability to interpret policies, procedures, and benefit documentation.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Word, Excel, Outlook, and HR systems.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information.

Qualifications

• CEBS coursework or certification preferred.
• SHRM-CP preferred.
• PHIR preferred.

Skills

• Knowledge of employee benefits administration principles and practices.
• Understanding of health and welfare benefit programs.
• Strong customer service and problem-solving skills.
• Ability to interpret policies, procedures, and benefit documentation.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Word, Excel, Outlook, and HR systems.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information.

Benefits

The chance to work on some of the most challenging, relevant legal issues in financial services and information technology.

Pay

A competitive salary and a range of benefits designed to support your wellbeing.

Schedule

Flexible schedule to accommodate the needs of the position and the client.

Benefits

Modern work environment, and a collaborative and dedicated group of colleagues who look forward to working together as a team to accomplish our goals.

Company

A multifaceted and challenging legal career with a high degree of responsibility.

Industry

A broad spectrum of legal experiences with a thriving Fortune 500 corporation in an innovative, ever-changing industry.

Additional Information

The chance to work on some of the most challenging, relevant legal issues in financial services and information technology.