Associate HR Services Partner (Remote, PHL)

About the role

The HR Services Partner I is an entry-level role within HR Shared Services responsible for executing standardized HR transactions and delivering frontline support across the employee and contingent worker lifecycle.

Responsibilities

• Coordinate onboarding task tracking and milestone completion, ensuring pre-hire and Day 1 requirements are fulfilled by partnering with Talent Acquisition, IT, and Payroll
• Support onboarding, extensions, and offboarding of contingent workers, maintaining accurate records and validating assignment details in compliance with contractual requirements
• Provide first-level support to employees and managers by responding to inquiries using SOPs and work instruction knowledge base articles, delivering timely, accurate, and professional customer service
• Guide employees and managers on HR processes, systems, and lifecycle events, promoting and educating users on self-service tools and available knowledge resources
• Initiate and support standard HR transactions in Workday in accordance with established procedures
• Initiate and support employee lifecycle transactions and administrative processes, including job changes, employment verifications, and related requests
• Log, manage, and resolve cases in ServiceNow within defined SLAs, ensuring accurate documentation, categorization, timely follow-up, and clear communication with stakeholders
• Follow through on assigned cases to ensure resolution or appropriate handoff to Tier 2, maintaining ownership and accountability throughout the case lifecycle
• Ensure data accuracy and completeness across HR transactions, maintaining compliance with audit, data privacy, and retention requirements
• Identify and escalate complex, non-standard, or policy-related inquiries to Tier 2 for further review and resolution
• Support achievement of team SLAs and performance metrics, including timeliness, quality, and customer satisfaction
• Follow established SOPs and work instructions consistently; flag discrepancies or recurring issues to Tier 2 or Team Lead

Requirements

• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)
• 1–2 years of experience in HR operations, shared services, or administrative support
• Familiarity with HR systems such as Workday and ServiceNow preferred

Skills & Competencies

• Strong attention to detail and data accuracy
• Customer service orientation and communication skills
• Ability to follow structured processes and SOPs
• Basic HR systems proficiency
• Organization and time management
• Confidentiality and data integrity