Human Resources ​​Shared Services Partner​ (Remote)

This role serves as the primary point of contact for colleagues and people leaders, delivering responsive, consistent, and efficient HR support through a centralized service delivery model. The HR Shared Services Partner resolves routine HR inquiries, coordinates colleague lifecycle activities, processes HR transactions, and ensures a high-quality colleague experience. This position enables HR Business Partners to focus on strategic and employee relations activities by managing high-volume employee support needs and exercising sound judgment in resolving inquiries independently.

Responsibilities

• Colleague & Manager Support
  • Serve as the first point of contact for employee and manager HR inquiries.
  • Respond to questions related to HR policies, benefits, pay, PTO, employment verification, organizational changes, and HR programs.
  • Provide accurate, timely, and customer-focused support while ensuring compliance with company policies and procedures.
  • Identify, triage, and escalate complex issues to the appropriate HR Business Partner or HR Generalist.
• HR Intake & Case Management
  • Manage centralized HR inbox, ServiceNow queues, and other intake channels.
  • Receive, prioritize, and route colleague and people leader requests.
  • Maintain case documentation and ensure timely resolution of requests.
  • Monitor service levels and follow established escalation procedures.
  • Track inquiry trends and identify opportunities for service improvement.
• Colleague Lifecycle Coordination
  • Onboarding
    • Coordinate new hire administrative activities and required documentation.
    • Initiate and track onboarding workflows.
    • Support new hire communications and orientation logistics.
    • Ensure employee records and system requests are completed accurately and on time.
    • Partner with hiring managers and internal support teams to ensure a seamless onboarding experience.
  • Colleague Changes
    • Coordinate employee status changes, transfers, promotions, reporting relationship updates, and organizational changes.
    • Ensure required approvals and supporting documentation are obtained and processed.
    • Maintain employee records and organizational data integrity.
  • Offboarding
    • Coordinate offboarding workflows and required documentation.
    • Process termination and separation transactions.
    • Ensure required payroll, system, and organizational updates are completed.
    • Partner with Payroll, IT, Security, and other stakeholders to monitor completion of offboarding activities and escalate issues as needed.
• HR Transaction Processing
  • Complete HRIS updates and workflow requests.
  • Support payroll-related inquiries and transaction processing.
  • Coordinate employment verification requests, letters, and standard HR documentation.
  • Process employee transactions including new hires, transfers, promotions, reporting relationship changes, organizational updates, personal data changes, compensation actions, and separations in accordance with established procedures.
  • Prepare, review, and maintain employment-related documentation while ensuring completeness, accuracy, and compliance with company standards.
  • Coordinate with Payroll, Benefits, HR Technology, and other internal partners to resolve transaction issues and ensure timely processing.
• Data Quality & Operational Support
  • Ensure colleague data accuracy and completeness.
  • Assist with organizational maintenance and workforce data updates.
  • Contribute to process documentation and operational improvements.
  • Maintain electronic personnel files and supporting documentation in accordance with record retention requirements.
  • Perform regular audits of employee records and HR transactions to identify discrepancies and ensure data integrity.
  • Generate and distribute standard HR reports and support ad hoc reporting requests as needed.
  • Ensure compliance with company policies, data privacy requirements, and applicable employment regulations.
• Continuous Improvement
  • Identify recurring colleague questions and service trends.
  • Support the development of FAQs, knowledge articles, and self-service resources.
  • Recommend process improvements that enhance efficiency and colleague experience.
  • Participate in initiatives that improve service delivery and operational effectiveness.
• Service Excellence
  • Deliver exceptional customer service through timely, professional, and solution-oriented support.
  • Build trust by providing consistent guidance and setting clear expectations regarding HR processes and timelines.
  • Maintain confidentiality while handling sensitive employee information.
  • Demonstrate a commitment to Hyatt core values.

Qualifications

• Experience
  • 2 years of HR, employee service, customer service, shared services, or related experience.
  • Experience working with HR systems and case management tools preferred.
  • Strong customer service, communication, and problem-solving skills.
  • Experience in an HR Shared Services or HR Operations environment preferred.
  • Knowledge of employee lifecycle processes and HR policies preferred.
• Education
  • Associate’s or Bachelor's degree in Human Resources, Business Administration, or related field preferred.
• Certificates, Licenses, Registrations
  • PHR, SHRM-CP, or equivalent HR certification preferred.
• Computer Skills
  • Experience with ServiceNow, ADP, Oracle HCM, or similar HR technology platforms preferred.

Additional Requirements

To work remotely, you must adhere to IT requirements, including:

• High-speed internet service (DSL, Cable, or Fiber-Optic only; cellular-based services are not allowed).
• Provide Hyatt with adequate certification of service from your provider upon request.