Associate, Healthcare & Business Support

Responsibilities

• Be the first point of contact for Partners, who may be contacting Lyft regarding healthcare rides or an enterprise account.
• Create an exceptional, personalized service experience for Lyft Business customers.
• Be a calm and empathetic voice in critical and emotional situations.
• Provide friendly, timely support via phone, chat and email.
• Maintain efficiency and customer satisfaction KPIs.
• Teach and learn from your peers and colleagues to maximize everyone’s contribution.
• Provide feedback to xfn stakeholders on process or product improvements.

Requirements

• Minimum one (1) year of experience working in a directly customer-facing role via written, chat, and/or phone channels.
• Experience working in a fast-paced environment, while also being efficient with their time, and detail oriented.
• Truly care about Lyft’s mission, and the happiness and success of the customer.
• Impeccable communication skills… Your communication style conveys empathy and complex instructions warmly, succinctly, and with flawless spelling and grammar.
• A zest for problem-solving… You enjoy applying your own knowledge and inquisiveness towards helping others by actively listening, asking thoughtful questions, and methodically working towards a solution.
• Focus on teamwork… You work exceptionally well with others, building relationships that sustain a fun and productive work culture and seizing opportunities to teach and learn from your peers.
• An analytical curiosity and a commitment to improve… You naturally synthesize inputs from individual customer issues to identify trends.
• A willingness to work a flexible schedule, which may include, mornings, nights, weekends, and holidays.

Qualifications

• Experience working within Zendesk (ticketing) and Intercom (live chat), or comparable platforms.

Skills

• Excellent communication skills.
• Problem-solving abilities.
• Teamwork and collaboration.

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled.
• Mental health benefits.
• Family building benefits.
• Child care and pet benefits.
• 401(k) plan with company match to help save for your future.
• Discretionary paid time off.
• Paid parental leave.
• Subsidized commuter benefits.
• Monthly Lyft credits and complimentary Lyft Pink membership.

Pay

The expected base pay range for this position in the Nashville area is $16.62 - $20.77, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Schedule

This role is fully remote in Nashville, candidates for this role must be based in the Nashville metro area.