Business Support Associate

About the role

At Capstone Mechanical, we deliver exceptional commercial HVAC/R service, maintenance, and installation to top brands like Starbucks, Best Buy, and Dick's Sporting Goods. Our mission is to build meaningful relationships with our customers and colleagues by operating with care, transparency, and excellence.

Responsibilities

• Provide informal leadership within the team by sharing best practices, identifying areas for growth, helping team members expand their existing skills, and helping resolve challenges
• Take ownership of initiatives that impact cross-functional performance and present recommendations to senior leadership
• Demonstrate initiative in improving workflows, influencing decisions, and supporting team accountability
• Demonstrate the ability to make a positive impact on both team members and customers by fostering collaboration and problem-solving skills
• Cooking up communication between customers, technicians, and team members
• Preparing accurate quotes and processing invoices
• Analyzing and presenting operational results to support decision-making
• Using technology to drive communication, efficiency, and cost savings
• Supporting customer inquiries and updating records accordingly
• Participating in special projects aligned with your strengths and development goals

Requirements

• Bachelor’s degree preferred
• 2–4 years of experience in customer service, administration, or a related field
• Prior experience leading a team or taking on leadership responsibilities in a project or department
• Can demonstrate ability to coach, mentor, or support growth of others
• Proficiency with Microsoft Office Suite
• Ability to thrive in a remote work environment

Qualifications

• Customer-Focused
• Team-Oriented
• Organized & Detail-Oriented
• Flexible & Proactive
• Leadership Potential
• Strategic Thinker
• Influencer

Skills

• Strong communication skills
• Ability to manage time and prioritize tasks
• Experience with Microsoft Office Suite
• Experience with project management tools
• Experience with CRM systems

Benefits

• Annual Salary Starting at $65,000 (commensurate with experience)
• Bi-Annual Bonus Program
• Remote Work Flexibility
• PTO, Holidays, and Parental Leave
• Health, Dental, and Vision Insurance
• Wellness Program with premium discounts
• 100% Company-paid Short & Long-Term Disability + $25K Life Insurance
• Additional Life Insurance Options for employee, spouse, and children
• 401(k) with 3% Employer Contribution
• Free Financial Advising
• Employee Assistance Program for mental, financial, and legal support
• Personal and Professional Development Opportunities

Pay

• Annual Salary Starting at $65,000 (commensurate with experience)

Schedule

• Full-Time | Monday–Friday 8am - 5pm EST (On-call rotation with additional stipend)